Call us on +44 (0)20 7170 8200
Outlines are open 24/5
with any queries or questions
Funding and withdrawals FAQs
New to trading?
Getting started FAQs
How long does it take to process an application for a live account?
Our aim is to help you start trading as quickly as possible. If you reside in the UK, you will get a response from us within 60 seconds from when you submit your online application form.
However, there may be cases where additional documentation is needed before we can process your live account application.
If you reside outside the UK, the account opening depends on how quickly you can provide us with the required supporting documents; on average the process takes a couple of days. Once you have submitted your documents, we will contact you within one business day.
How can I upgrade my account from demo to live?
Click on the 'Login' button on the top navigation and then click on the ‘Live Account’ button to go to the live account online application form. Use your demo account login details to get started and then follow the step-by-step instructions to complete the additional fields to apply for your live account.
Do I need to deposit funds to activate my account?
You can sign in to your account as soon as your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a spread bet or CFD trade until there are sufficient funds in your account to open a position. If you prefer to test strategies in a risk-free environment, a free demo account will allow you to practice trading with virtual funds.
What documentation could I be asked to provide when my application for a live account is being processed?
In order to complete your live account application, you may be asked to provide:
1) A scanned copy or clear photograph of a valid UK photo driving licence that shows your current address.
2) A clear and readable copy of one document from List A and one document from list B below:
All documents in List B should be dated within the last three months. We need to see the complete documents. Online bank statements printed and stamped at the bank branch will be accepted. You can email scanned versions of your documents to email@example.com. Alternatively, hard copies can be sent to us by post at the below address:
Client Management team
London EC3A 7BX
Do I need to open a separate forex trading account to trade forex with CMC Markets?