Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when spread betting and/or trading CFDs with this provider. You should consider whether you understand how spread bets, CFDs, OTC options or any of our other products work and whether you can afford to take the high risk of losing your money.
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What does CMC Markets do with my personal information?
We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to third parties for marketing purposes. For more information, please read our privacy and security policy, which explains how we deal with the personal information you provide us.
What does CMC Markets do to protect my data?
We appreciate that when you open an account and share your data with us, you trust us to handle your information with care. We're committed to protecting the privacy of all personal information we obtain from you and fully comply with the standards introduced by data protection laws, including the Personal Data Protection Act 2012 (PDPA) and the Personal Data Protection Regulations 2014.
We adopt industry and information security best practices to protect your personal information, including encrypting data during transmission, strong authentication mechanisms, cybersecurity processes and secure access to machines and data. We also train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals. In keeping with our commitment to being transparent about how we use your data and ensuring it's safe, please view our privacy policy.
What is two-factor authentication (2FA)?
Two-factor authentication, or 2FA, involves receiving a one-time password (OTP) from your bank, and entering that OTP once prompted when you log into your account or make an online payment.
You can receive OTPs through a mobile app, which typically involves scanning a QR code, or by SMS. Should both methods fail or be unavailable, we can provide OTPs over the phone.
Once you've switched on 2FA for your account, it will become a mandatory step for withdrawals. You can also enable 2FA for the login process, which provides extra security when you access your account through our online trading platform and mobile app.
What can I do to protect myself against online fraud?
Remain vigilant to security threats when online, and report anything that you feel may be suspicious. You can reach us by email at clientmanagement@cmcmarkets.co.uk or by telephone on +44 (0)20 3003 8588.
Follow these tips to stay safe:
I believe I may have been a victim of online fraud. What should I do?
If you believe you may have been a victim of online fraud, you’re advised to make a report to Action Fraud by speaking directly to their specialist advisers at +44 (0)300 123 2040. For more information, please visit actionfraud.police.uk.
When reporting, it’s helpful to have the following available:
Please note that CMC Markets employees will never:
I received an alert that my password appeared in a data leak. What does this mean?
You may receive an alert if the password you use to access your account is found in a data leak. Your password could appear in a data leak if a company with which you have an online account unintentionally releases or exposes customer information, perhaps due to human error or a hacking incident. If your password appears in a data leak, criminals may be able to gain access to the accounts where you use that password.
If we inform you that your password may have been compromised, please change your password immediately.
If you receive such a message, it does not indicate that there has been a breach of CMC Markets’ systems or data. Rather, it is intended to help you protect your account from unauthorised access.
We store your password and other personal details securely, using industry-strength data protection and encryption technology. Additionally, we recommend that you use a strong, hard-to-guess password, create a unique password for your CMC Markets account, avoid reusing passwords across multiple websites, and update your password regularly.
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