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Funding and withdrawals FAQs
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Getting started FAQs
How do I withdraw funds from my CMC Markets account?
In the platform or app, go to the ‘Funding’ tab, then select ‘Withdrawal’. From here you should be able to choose your preferred withdrawal destination from the three options: ‘Card’, ‘Bank transfer’ or ‘PayPal’. If you have registered a withdrawal destination with us, withdrawals that are made before the cut-off time of 2pm (for UK-based withdrawals) or 11am (for non-UK based withdrawals) will be processed the same day.
How long does it take to withdraw funds?
Card withdrawals: Varies by card issuer. Some card issuers process withdrawals within an hour; with other card issuers, withdrawals can take up to five working days.
Standard bank withdrawals: Domestic banks: 1-2 working days; international banks: 3-5 working days (subject to UK banking hours).
PayPal withdrawals: 1-2 working days.
Please call us on +44 (0)20 3003 8588 if you haven’t received your funds within the above timeframes. Note that these timeframes are subject to withdrawals passing our normal checks.
Why do I need to set up bank details?
You need to set up bank details if you intend to transfer funds to your bank account. Once your bank details have been registered and verified, your bank account will be visible as a withdrawal destination when you go to the ‘Funding’ tab and select ‘Withdrawal’. As we are not permitted to process payments to or from third parties, you may be required to provide additional documentation to prove ownership of the bank account.
How much can I withdraw to my credit or debit card?
You can withdraw a maximum of $40,000 (or your account currency equivalent) to your card in any 24-hour period. Our system tracks a maximum withdrawal limit in US dollars, so the equivalent amount in a different currency, such as pound sterling, is likely to vary from day to day.
How much can I withdraw to my registered bank account?
There’s no limit to the amount you can withdraw to your registered bank account.
How much can I withdraw to PayPal?
You’re able to withdraw up to £10,000 to your linked PayPal account each day.
Are there any charges for making a withdrawal?
There are no charges for credit/debit card, standard bank transfer or PayPal withdrawals. However, there is a charge of £15 for international bank transfers.
How do I register my bank account?
You can upload your bank details directly from the platform. Simply select the ‘Funding’ tab, or go to the ‘Account’ tab and select ‘Withdrawal’, then choose ‘Bank transfer’. If you have not already registered your bank details, you will be presented with a screen titled ‘Add your bank account’. Enter your details and submit the information. Your details should then be processed within 24 hours. If we need any further information, our Client Management team will contact you.
Alternatively, you can register your bank account by calling us on +44 (0)20 3003 8588, or emailing your sort code and account number to firstname.lastname@example.org, using the email address you registered with us.
What is the ‘Available Amount’ when withdrawing to a card?
The ‘Available Amount’ is the total amount you have in your account that you can withdraw.
What is the ‘Withdrawal Limit’?
The ‘Withdrawal Limit’ is the net available amount that can be withdrawn to your chosen destination. Withdrawals to a registered bank account are unlimited, but withdrawals to some credit and debit cards and via PayPal may be subject to limits.
Please note that withdrawals from CFD trading accounts to cards are capped at the amount that you have paid into your CFD trading account using that card in the last 12 months. For example, if you used Card A to deposit £1,000 into your CFD trading account, and your account value later reached £1,500, you would only be able to withdraw a maximum of £1,000 to Card A. If you wished to withdraw the remaining £500, you would need to transfer that amount to a bank or PayPal account. If we apply the same scenario to a spread betting account, you would be able to withdraw the full amount of £1,500 to Card A.
Why is my ‘Withdrawal Limit’ £0 when I attempt to withdraw funds to my card?
We cannot transfer funds to your credit/debit card if you haven’t funded your CMC Markets account with a registered credit/debit card in the last 12 months, or if your card has expired. In these cases, your ‘Withdrawal Limit’ may display as £0. However, you may still be able to withdraw funds to your registered bank account or PayPal account.
What are the Payments team's operating hours?
Our Client Management team can be contacted by phone on +44 (0)20 3003 8588 from 9am to 6pm (UK time), Monday to Friday. Emails to email@example.com will also be picked up during these hours. Bank transfers received after 6pm will be processed on the next business day. Card and PayPal payments should be processed as normal outside these hours.
Do I need to notify CMC markets if my address changes?
If the billing address for your card doesn’t match the address we hold on record for you, we may not be able to process your payments. It’s important that you keep your card issuer and us informed of any address changes. If your address has changed recently, please contact us using the ‘Live Help’ feature on the platform (within the ‘Support’ menu).
What happens if my bank card is lost, damaged or stolen?
If you lose or damage your bank card, or if it’s stolen, you should notify your bank immediately. Then please call us on +44 (0)20 3003 8588, and we will remove the relevant card(s) from your account. Alternatively, you can remove your card(s) from your trading account yourself, if you wish.
How can I get help making a withdrawal?
We're here for you if you have any questions that aren’t covered on this page, or if you just need our assistance. Please call us on +44 (0)20 3003 8588, email us at firstname.lastname@example.org or contact us using the ‘Live Help’ feature on the platform, which pops up when you select the user icon in the top left-hand corner of the screen. We look forward to providing you with the information you need.