Call us on +44 (0)20 7170 8200
Out lines are open 24/5
with any queries or questions
Funding and withdrawals FAQs
Account applications FAQs
Getting started FAQs
What happens if l lose my bank cards or they are stolen or damaged?
If this happens, please notify your bank as soon as possible. Once you've done so, please contact the Client Management team who will arrange to remove those cards from your account.
Do I need to deposit any funds to activate my account?
You can sign in to your account as soon as your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to open a position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.
How do I fund my account?
You can fund your account using a credit or debit card or by transferring funds from your bank account. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.
We do not accept AMEX or Diners cards. If you send funds to us from outside of the UK, then additional charges may apply to bank transfers.
Charges will be deducted from the payment amount and net proceeds credited to your trading account.
Any cards you wish to register to your account will need to be enrolled with 3D secure (Verified by VISA or MasterCard Secure Code) for payments to successfully be credited to your account. Please note we will only take deposit requests over the phone if your account is approaching margin call.