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Funding and withdrawals FAQs
New to trading?
Getting started FAQs
How can I switch accounts?
On the iPhone and iPad, select the 'More' button, and on Android devices go to the side menu, and choose 'Switch Accounts'.
What does CMC Markets do with my personal information?
We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.
How do I log into my CMC Markets account?
Once you've received confirmation that your account has been opened and you've verified your email address, you can log in via our website. To sign in you will need to input your registered email address and the password entered on your application form.
How do I fund my account?
You can fund your account using a credit or debit card or by transferring funds from your bank account. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.
We do not accept AMEX or Diners cards. If you send funds to us from outside of the UK, then additional charges may apply to bank transfers.
Charges will be deducted from the payment amount and net proceeds credited to your trading account.
Any cards you wish to register to your account will need to be enrolled with 3D secure (Verified by VISA or MasterCard Secure Code) for payments to successfully be credited to your account. Please note we will only take deposit requests over the phone if your account is approaching margin call.
How do I place a trade?
Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.
On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.
How can I reset my password?
You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you use to log into your account.
Do you offer a demo account?
Yes, we offer a free demo account which contains virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques.
Please note that our demo account doesn't display prices for share CFDs.
Once you've opened a demo account, you'll just need to select the verification link sent to your registered email address to activate it.
Where can I find my account number?
Your account number can be found in the top left-hand corner of the platform screen. Your 'account is open' confirmation email also shows your account number.
If you're logged in on an iPhone or iPad, press the menu in the bottom right and then choose 'My Accounts'. On an Android device, go to the side menu and select 'My Accounts'.