Top FAQs

Where can I find my account number?

Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.

What does CMC Markets do with my personal information?

We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

How can I reset my password?

You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you registered when you opened your account.

Do you offer a demo account?

Yes. We offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. Please note that our demo account doesn't display prices for share CFDs. All you need to do to open a demo account is provide a valid email address, your full name, a phone number and password. Open a demo account now. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.

How do I fund my account?

Click here for information on funding and withdrawals. You can also access our Next Generation platform for more details. If you have any questions, kindly contact us directly in our details below:

Call details: 1800 559 6000 or +65 6559 6000

Email: support@cmcmarkets.com.sg

 

How do I log into my CMC Markets account?

Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.

How do I place a trade?

Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.

On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.

How do I open a CMC Markets MT4 account?

You can apply for an MT4 account here

If you currently already have a Next Generation Trading account, you will need to apply for a separate MT4 account.

 

How can I change my address/contact details?

Please contact us on the details below if you need to update your address or contact details.

Email: support@cmcmarkets.com.sg
Toll-free number: 1800 559 6000
 

In order to link your bank account as a withdrawal destination, please enter your bank account details and upload a full copy of your electronic bank statement in PDF format or a screenshot via the 'Funding' module in the platform. Please ensure the bank’s logo, full name of the account holder, your residential address and full bank account number are shown on the statement. Please also ensure the statement is dated within the last three months.

Do note the name on the bank account needs to match the name on the CFD trading account. If you are attempting to link a joint bank account, kindly send in the statement along with the front and back of the joint holder’s identity card and declare your relationship with the joint account holder.

If you need to hide any other information on the statement, please crop, or use black ink/dark coloured paper.

If you have multiple accounts shown on the statement kindly indicate to us which is the account you would want link.

Please contact client services if there are any issues.
support@cmcmarkets.com.sg
1800 559 6000

How can I withdraw funds from my account?

You can withdraw funds from your account online by clicking on the Payments icon on the CMC Markets Next Generation trading platform and then selecting the Withdrawals tab. Please note that for your protection and in an ongoing effort to combat money laundering and terrorist financing you must furnish us with a copy of your bank statement/bank book for the bank you intend to withdraw your funds to, prior to processing of your withdrawal request.

Please note that we may further request additional information and/or proof of identity before processing the withdrawal request.

Please note the following important timings for remittances:

You will receive your funds normally within 1-2 business days for local remittance or 3-4 business days for international remittance upon receipt of your withdrawal request. Any requests received after 4pm SGT will be processed on the following business day. Please ensure that the withdrawal request is completed correctly to avoid a delay in processing time and your funds. Alternatively you can call our Customer Services Team for assistance on 1800 559 6000 (local) or +65 6559 6000 (international).

Important note:

  • We will also need a copy of your bank statement before we are able to process your withdrawal request.
  • Please ensure that any cheque or transfer to and from you is made from a bank account in your name and not from another party.

Need further support? Contact us

Call us

Call us

Call us on +44 (0)20 7170 8200

Out lines are open 24/5

Email us

Email us

clientmanagement@cmcmarkets.com

with any queries or questions