Security FAQs

What does CMC Markets do with my personal information?

We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

What is Two-Factor Authentication (2FA)?

2FA will be familiar to Singaporeans who use online banking or make payments online. It involves receiving a One-Time Password (OTP) from your bank, and entering that OTP when prompted, when logging into an account or making a payment online

You can choose to receive OTPs either through a mobile app, which will typically involve scanning a QR code on screen, or by SMS. In the unlikely event that either method should fail, the other will be available as an alternative. Should both fail or be unavailable, for instance if you have difficulty receiving messages while overseas, we can provide OTPs over the phone. For more information on how to set-up 2FA, please visit our learn section.

Once you have switched 2FA on for your account, it will become a mandatory step in the log-in process each time you access your account, through our online trading platform and mobile apps.

Of the many OTP Generator smartphone apps available free of charge, we would recommend the Google Authenticator app. It is highly rated by users, it conforms to the RFC 6238 standard, and it is available across iPhone, Android, BlackBerry and Windows devices

CFD trading can result in losses that exceed your deposits. Ensure you understand the risks.