Mobile apps

Questions

Answers

  • How do I find my account number from the mobile app?

    On Apple devices, select the 'More' button and then 'Account Details'. On Android devices, select the side menu (button with three lines) or swipe from the left and select 'Account Details'.

  • Can I access the platform when I go abroad?

    Yes, you should be able to access the platform and mobile apps when travelling abroad, providing you have sufficient network connection or are connected to Wi-Fi.

  • Where can I find holding costs on the mobile apps?

    Select the product from either a watchlist or the product library, choose your product and select 'Overview' in the top left.

  • How do I partially close a position on the mobile apps?

    Within 'Positions', select the position you would like to partially close, then click the red 'x' icon and amend the stake, number of units or amount you wish to reduce the position by.

  • Can I attach a stop-loss or take-profit order to an existing position on the app?

    Select 'Positions' in the bottom left of the screen on the iPhone app (or from the left side menu on Android devices), and choose the position that you would like to add the stop-loss or take-profit order to, then select ‘Stop Loss’ or ‘Take Profit’.

  • Where can I find market data feeds on my mobile?

    From the 'More' menu on Apple devices or from the side menu on Android devices, choose 'Settings' and then 'Market Data Feeds'.

  • How can I switch accounts?

    On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.

  • Can I log into my account via your website and my mobile device at the same time?

    No. You are only able to access your account through either the website or your mobile device at any one time. If you attempt to log in to both platforms at the same time  you will be disconnected from your previous session.

Land Rover BAR

As official partner of Land Rover BAR we’re backing Sir Ben Ainslie’s team to bring the America’s Cup home.

Find out more

NSW Waratahs

We’re proud to support Super XV Rugby giants the NSW Waratahs, one of Australia’s most iconic teams.

Find out more

TOP

This website uses cookies to improve your experience and access our trading platform. You can manage cookies in your browser settings or continue to use the site as normal.

x
CFD trading can result in losses that exceed your deposits. Ensure you understand the risks.