CFDs

Questions

Answers

  • What should I do if I have a query relating to my account?

    If you have any queries relating to your trading account, for example you wish to contest something about your account, whether relating to an open or closed position, please call our Client Management team immediately so we can take action as quickly as possible. 

  • Am I charged commission for trading shares?

    Commission is only applicable for share trading on a CFD account. It's taken out of the cash balance on your account at the open and the close of a position. Learn more about our commission charges.

  • Why has my stop loss not executed when I can see the price has reached the level?

    If you're currently long (with a buy position), make sure you're looking at a sell chart (you can change the chart type at the bottom of the chart itself). If you're short (with a sell position), make sure you're looking at a buy chart. If you still feel the stop loss should have been executed, please contact our Client Management team.

  • Why and how does the minimum distance on a guaranteed stop-loss order (GSLO) change?

    Our Risk Management team determines the minimum distance for GSLOs on specific products, depending on market volatility and risk preference of that product on the day.

  • How is the guaranteed stop-loss order premium calculated?

    The premium charged for GSLOs will vary by product and depend on your trade size. The estimated cost will be displayed on order tickets before you agree to apply a guaranteed stop-loss order to a position, and will automatically be deducted from your cash balance once you have confirmed the GSLO. Learn how we calculate our GSLO premiums.

  • I’ve calculated my profit and loss but it doesn’t seem to add up? What should I do?

    Please make sure you have taken into account any additional costs, such as overnight holding costs, the premium for guaranteed stop-loss orders, or commissions on share CFD trades. Profit and loss on CFD trading accounts is calculated in the currency where the product is domiciled and then converted into your account currency. 

  • Can I open more than one trade on the same product?

    Yes you can. Click on the 'Accounts' tab and then 'Positions' on the trading platform to see your separate position clusters, or an amalgamated total with your average entry price. 

  • How do I calculate the holding cost for my trades?

    The first step is to establish the holding rate for the instrument you are trading. Holding rates can be found within the trading platform by selecting ‘Library’ from the main menu (which displays the full list of products), then select the arrow icon next to the specific product which will bring up a sub-menu. Choose ‘Product Overview’ on the sub-menu to bring up the holding rate details.

    To calculate your holding rate:

    • Take your total trade value using the opening price (calculated by multiplying your position size by the opening price), which is displayed in the order ticket when you enter a quantity.
    • Multiply that by the holding cost percentage (which can change each day) shown in the product overview to get your annualised holding fee.
    • Divide this number by 365 to calculate your daily cost in the product’s traded currency.

  • Can I open a forex trading account?

    We offer CFDs on a large number of FX pairs. However, we don't have an account that is limited to trading FX.

  • How do I calculate margin requirement?

    In order to open a position you will be required to deposit an amount of money known as margin. The margin required reflects a percentage of the full value of the position. The first step is to establish the margin rate for the instrument you are trading. Margin rates can be found within the trading platform by selecting 'Library' from the main menu (which displays the full list of products), then select the arrow icon next to the specific product which will show a sub-menu. Choose 'Product Overview' from the sub-menu to view the margin rate details. The margin rates are tiered depending on the size of your position. To see the tiered rates, select the arrow icon to the right of the margin rate section.

    To calculate your margin requirement, take your margin rate and multiply this by the total value of the trade.  Your estimated margin is also conveniently displayed within the order ticket. Note, margin is independent of the direction of your position and will increase or decrease in line with the level one mid-price point of the product.  If the price increases, your margin requirement will be higher; if the price decreases, your margin requirement will become lower. 

    Learn more about how we calculate our CFD trading margins

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CFD trading can result in losses that exceed your deposits. Ensure you understand the risks.