Withdrawals

Questions

Answers

  • How can I withdraw funds from my account?

    You can withdraw funds from your account online by clicking on the Payments icon on the CMC Markets Next Generation trading platform and then selecting the Withdrawals tab. Please note that for your protection and in an ongoing effort to combat money laundering and terrorist financing you must furnish us with a copy of your bank statement/bank book for the bank you intend to withdraw your funds to, prior to processing of your withdrawal request.

    Please note that we may further request additional information and/or proof of identity before processing the withdrawal request.

    Please note the following important timings for remittances:

    You will receive your funds normally within 1-2 business days for local remittance or 3-4 business days for international remittance upon receipt of your withdrawal request. Any requests received after 4pm SGT will be processed on the following business day. Please ensure that the withdrawal request is completed correctly to avoid a delay in processing time and your funds. Alternatively you can call our Customer Services Team for assistance on 1800 559 6000 (local) or +65 6559 6000 (international).

    Important note:

    • We will also need a copy of your bank statement before we are able to process your withdrawal request.
    • Please ensure that any cheque or transfer to and from you is made from a bank account in your name and not from another party.

  • Why do I need to set up bank details?

    You only need to set up bank details if you intend to transfer funds to your bank account. Once these details have been verified, your bank account will be registered and visible as a withdrawal destination on your payments menu. As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.

  • Why is my destination limit $0 when attempting to withdraw to my card?

    If you haven’t sent funds back to a registered debit or credit card in a period of 12 months or more, or if your card has expired, we will no longer be able to use the card as a withdrawal destination. And due to restrictions placed on CMC Markets, we’re unable to return any funds back to MasterCards. If you need any assistance withdrawing funds from your account, please contact us.

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