First steps

Questions

Answers

  • How can I upgrade my account from demo to live?

    Click on the 'Login' button on the top navigation and then click on the ‘Live Account’ button to go to the live account online application form. Use your demo account login details to get started and then follow the step-by-step instructions to complete the additional fields to apply for your live account.

  • What documentation could I be asked to provide when my application for a live account is being processed?

    After you have completed an application, we will need you to drop by our office with the following documents so that we can complete the verification process to open your account:

    • A signed copy of the Client Acknowledgement Form.
    • Proof of identity - a valid photo ID (NRIC), passport or driving licence; 

    If your photo ID does not show your current residential address, we will also require you to bring any one of the following documents, dated within the last three months, clearly showing your current residential address during your visit:

    • Proof of address - any one of the following documents, dated in the last three months, clearly showing your current residential address:
    • - Bank / Credit Card Statement
    • - Town Council Service and Conservancy bill
    • - Singapore Power utility bill
    • - Cable TV Bill
    • - Telecommunication / Internet Bill
    • - Insurance / Statement / letter
    • - Any Bill/Statement/letter from a government agency or statutory board participating in the One-Stop change of address reporting service

    As we will require a copy of your bank statement to withdraw funds from your account, it may prove simplest to provide it with your application, as your proof of address.

    Visiting our office

    We are located at 9 Raffles Place, #30-02 Republic Plaza Tower I, Singapore 048619. Please remember to bring the above documents during your visit. Our opening hours are from 9am to 7pm, Monday to Friday.

    If you are not residing in Singapore, certified documents are required to be submitted to us by post or via email. A copy of each certified document is to be reviewed by an appropriate person*, with the following details included:

    • Annotated with ‘I certify that I have seen the original and this is a true copy of the original’ or other phrases with similar meaning;
    • Signed, dated and stamped with the firm’s stamp of the certifier when applicable; and
    • Contact details of the appropriate person when applicable.

    *Appropriate person can be any one of the following:

    • Lawyer, Notary Public or Commissioner of Oaths
    • Bank Manager – only for Bank related statements
    • Law enforcement official

    Overseas applicants should send the equivalent documents from the list above, from their respective jurisdictions. Please contact us should you have any queries in this respect.

    In certain cases we may require further documents. We will be in touch with you directly should this be the case.

  • How do I apply for an account with CMC Markets?

    Apply now for a demo or live account with CMC Markets. Please remember that losses can exceed any deposits.

  • How long does it take to process an application for a live account?

    Our aim is to help you start trading as quickly as possible. We typically process applications in one to three working days.

    However, there may be cases where additional documentation is needed before we can process your live account application.

    If you reside outside Singapore, the account opening depends on how quickly you can provide us with the required supporting documents.  Once you have submitted your documents, we will contact you within the business day.

  • Do I need to deposit any funds to activate my account?

    You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.

  • Do I need to open a separate forex trading account to trade forex with CMC Markets?

    No, our CFD trading accounts offer FX trading. We do not offer a separate account that deals specifically in FX.

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CFD trading can result in losses that exceed your deposits. Ensure you understand the risks.