We are required to comply with industry 'Know Your Customer' (KYC) requirements to identify our customers and check they are who they say they are. We are required to verify your identity and obtain information about your source of income and wealth and level of experience with financial products. Security of clients' personal information is of the utmost importance to us. For more information, please read our privacy and security policy, which explains in more detail how we deal with the personal information that you provide us.
You can have separate accounts denominated in Singapore dollar, US dollar and Hong Kong dollar. Any request for multiple accounts in the same currency would be considered on a case-by-case basis.
Depending on your circumstances and the region you are a resident of, we may request that the documentation you submit to us is certified. A certified copy is a copy of an original document that has been endorsed as a true copy of the original by an approved individual. Examples of approved individuals who can certify documents include:
The endorsement or stamp needs to appear on the page that shows the information required. We are not able to accept a certified document with the certification on a separate page.
The certification on all certified copies should include:
We are able to set up your account with scanned copies of your certified documents. However, you need to send us hardcopies of the certified documents within two weeks of opening your account in order to withdraw funds.
Translated documents must be annotated with the wording “True translation” and must be signed and dated by the translator.
After you have completed an application, we will need you to drop by our office with the following documents so that we can complete the verification process to open your account:
If your photo ID does not show your current residential address, we will also require you to bring any one of the following documents, dated within the last three months, clearly showing your current residential address during your visit:
As we will require a copy of your bank statement to withdraw funds from your account, it may prove simplest to provide it with your application, as your proof of address.
Visiting our office
We are located at 9 Raffles Place, #30-02 Republic Plaza Tower I, Singapore 048619. Please remember to bring the above documents during your visit. Our opening hours are from 9am to 7pm, Monday to Friday.
If you are not residing in Singapore, certified documents are required to be submitted to us by post or via email. A copy of each certified document is to be reviewed by an appropriate person*, with the following details included:
*Appropriate person can be any one of the following:
Overseas applicants should send the equivalent documents from the list above, from their respective jurisdictions. Please contact us should you have any queries in this respect.
In certain cases we may require further documents. We will be in touch with you directly should this be the case.
Our aim is to help you start trading as quickly as possible. We typically process applications in one to three working days.
However, there may be cases where additional documentation is needed before we can process your live account application.
If you reside outside Singapore, the account opening depends on how quickly you can provide us with the required supporting documents. Once you have submitted your documents, we will contact you within the business day.
On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.
You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.
Yes, you can give authority to another person to trade from your account on your behalf (a limited power of attorney). Please contact our Client Management team who will be able to assist you with setting this up.
You will need to notify our Client Management team in writing, either from your registered email address or by post, to our registered office address. You will need to withdraw any funds in your account and provide full contact details and your account number. We may contact you by phone to confirm your closure. If we are unable to contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.