Choose your trading platfom

Live Accounts

Why do you ask for my personal financial and employment information?

We are required to comply with industry 'Know Your Customer' (KYC) requirements to identify our customers and check they are who they say they are. We are required to verify your identity and obtain information about your source of income and wealth and level of experience with financial products. Security of clients' personal information is of the utmost importance to us. For more information, please read our privacy and security policy, which explains in more detail how we deal with the personal information that you provide us.

I'd like someone to trade on my behalf. Can I appoint someone to trade for me?

Yes, you can give authority to another person to trade from your account on your behalf (a limited power of attorney). Please contact our Client Management team who will be able to assist you with setting this up.

Do I need to deposit any funds to activate my account?

You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.


Do you have a referral scheme / refer-a-friend scheme?

Yes. Simply visit this webpage to start the quick process to refer a new client to CMC Markets, and you will both receive $250 when they start trading. Click here for the Terms and Conditions which apply to the offer.

I have been asked to provide certified documentation. What does this mean?

Depending on your circumstances and the region you are a resident of, we may request that the documentation you submit to us is certified. A certified copy is a copy of an original document that has been endorsed as a true copy of the original by an approved individual. Examples of approved individuals who can certify documents include: 

  • Lawyer 
  • Notary public 
  • Commissioner of oaths
  • Accountant 
  • Bank manager 
  • Doctor 
  • Ambassadorial staff 
  • Law enforcement official

The endorsement or stamp needs to appear on the page that shows the information required. We are not able to accept a certified document with the certification on a separate page. 

The certification on all certified copies should include:

  • The statement: “Certified to be a true copy of the original”
  • The name and signature of the person who has certified the document
  • The certifier’s job title
  • The certifier’s telephone number
  • The certifier’s company stamp, if applicable or their address
  • The date of the certification

We are able to set up your account with scanned copies of your certified documents. However, you need to send us hardcopies of the certified documents within two weeks of opening your account in order to withdraw funds.

Translated documents must be annotated with the wording “True translation” and must be signed and dated by the translator.

I'd like to close my account. How can I do this?

You will need to notify our Client Management team in writing, either from your registered email address or by post, to our registered office address. You will need to withdraw any funds in your account and provide full contact details and your account number. We may contact you by phone to confirm your closure. If we are unable to contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.

How do I apply for an account with CMC Markets?

Apply now for a demo or live account with CMC Markets. Please remember that losses can exceed any deposits.

How long does it take to process an application for a live account?

Our aim is to help you start trading as quickly as possible. We typically process applications in one to three working days.

However, there may be cases where additional documentation is needed before we can process your live account application.

If you reside outside Singapore, the account opening depends on how quickly you can provide us with the required supporting documents.  Once you have submitted your documents, we will contact you within the business day.

What documentation could I be asked to provide?

After you have completed an application, we will need you to drop by our office with the following documents so that we can complete the verification process to open your account:

  • A signed copy of the Client Acknowledgement Form.
  • Proof of identity - a valid photo ID (NRIC), passport or driving licence; 

If your photo ID does not show your current residential address, we will also require you to bring any one of the following documents, dated within the last three months, clearly showing your current residential address during your visit:

  • Proof of address - any one of the following documents, dated in the last three months, clearly showing your current residential address:
  • - Bank / Credit Card Statement
  • - Town Council Service and Conservancy bill
  • - Singapore Power utility bill
  • - Cable TV Bill
  • - Telecommunication / Internet Bill
  • - Insurance / Statement / letter
  • - Any Bill/Statement/letter from a government agency or statutory board participating in the one-stop change of address reporting service

As we will require a copy of your bank statement to withdraw funds from your account, it may prove simplest to provide it with your application, as your proof of address.

Visiting our office

We are located at 9 Raffles Place, #30-02 Republic Plaza Tower I, Singapore 048619. Please remember to bring the above documents during your visit. Our opening hours are from 9am to 7pm, Monday to Friday.

If you are not residing in Singapore, certified documents are required to be submitted to us by post or via email. A copy of each certified document is to be reviewed by an appropriate person*, with the following details included:

  • Annotated with ‘I certify that I have seen the original and this is a true copy of the original’ or other phrases with similar meaning;
  • Signed, dated and stamped with the firm’s stamp of the certifier when applicable; and
  • Contact details of the appropriate person when applicable.

*Appropriate person can be any one of the following:

  • Lawyer, Notary Public or Commissioner of Oaths
  • Bank Manager – only for Bank related statements
  • Law enforcement official

Overseas applicants should send the equivalent documents from the list above, from their respective jurisdictions. Please contact us should you have any queries in this respect.

In certain cases we may require further documents. We will be in touch with you directly should this be the case.

How can I switch accounts?

On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.

Can I have more than one account?

You can have separate accounts denominated in Singapore dollar, US dollar and Hong Kong dollar. Any request for multiple accounts in the same currency would be considered on a case-by-case basis.

Need further support? Contact us

Call us

Call us

Call us on 1800 559 6000

Our lines are open 24/5

Email us

Email us


with any queries or questions.