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Contact us

Our customer services team would love to hear from you. We have also provided some quick answers to some of our top asked questions.


How do I fund my account?

Click here for information on funding and withdrawals. You can also access our Next Generation platform for more details. If you have any questions, kindly contact us directly.

How do I place a trade?

Click or tap on the 'SELL' or 'BUY' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.

On our mobile apps, you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not guarantee future performance.

How long does it take to process a live account?

Our aim is to help you start trading as quickly as possible. If you have already provided your supporting documents, for most customers this will happen within minutes. However, there will be cases where additional documentation is needed before we can process your account application.


Speak to one of our agents between 7:30am – 5:30pm AEDT or ask our CMC Bot.


1800 559 6000
24 hours, Mon–Fri


Use the form below to write us an email and ask a question.

Support platform guides

Getting started?

Familiarise yourself with the features and tools available on our share trading and next generation platforms. Learn to find the right investment opportunity, access market news and charts, place different order types, monitor positions, get live help and more.