CFDs

Questions

Answers

  • Why do I need to set up bank details?

    You only need to set up bank details if you intend to transfer funds to your bank account. Once these details have been verified, your bank account will be registered and visible as a withdrawal destination on your payments menu. As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.

  • Why is my destination limit $0 when attempting to withdraw to my card?

    If you haven’t sent funds back to a registered debit or credit card in a period of 12 months or more, or if your card has expired, we will no longer be able to use the card as a withdrawal destination. Please note that you may only withdraw up to the total amount deposited from that particular credit card. For example, if you deposit $10,000, and make $20,000 then you will only be able to withdraw the initial $10,000 back to your registered card. If you need any assistance withdrawing funds from your account, please contact us.

  • How can I withdraw funds from my account?

    You can withdraw funds from your account online by clicking on the 'Payments' icon and then selecting the 'Withdrawals' tab. Alternatively, you can use chat (Live help) or call our Client Management team for assistance. Please be aware that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request. We do not transfer funds to a third-party account  so please ensure that the bank account is in your name. Note: if your bank details are on file we will process your request the same day as long as your request is before the cut-off time of 12pm Sydney time.

    You can additionally withdraw back to a registered your credit/debit card up to the amount you have initially deposited using that card. For example, if you deposit $10,000, and make $20, 000 then you will only be able to withdraw the initial $10,000 back to your registered card. 

  • I was timed out during my payment, how do I know if my payment went through?

    Your payment has most likely not been processed. If in doubt please check your account balance under 'Account' or alternatively call us on 1300 303 888 or via email at support@cmcmarkets.com.au and we’ll be happy to help you.

  • What is POLi?

    POLi is an online payments service that enables you to make safe, real-time payments to CMC Markets directly from your online bank account. Note: CMC Markets will not charge you for this transaction.

  • Which banks are supported by POLi?

    You can use POLi if you bank with:

    • ANZ
    • Commonwealth Bank
    • NAB
    • Bankwest
    • Westpac

  • Do I need to deposit any funds to activate my account?

    You can sign in to your account as soon as your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to open a position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.

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We’re proud to support Super Rugby giants the NSW Waratahs, one of Australia’s most iconic teams.

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