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Our customer services team would love to hear from you. We have also provided some quick answers to some of our top asked questions.

Share trading

How do I fund my account?

The most convenient way to deposit funds into your ANZ Cash Account is by Direct Deposit using your BSB, Account Number and Account Name which are available on the standard platform under 'Account' > ‘Transfer Funds’ > 'How to deposit'. It is important that when you transfer funds into your Cash Account that you reference the transfer with your Cash Account number, this will allow us to credit the funds into your account seamlessly.

How can I change my address/contact details?

You can change your address from within the standard share trading platform by following the steps below

  1. Log into the Standard platform
  2. Click on the ‘Settings’ cog wheel on the top left hand corner of the platform (on the panel next to your account name)
  3. Select 'Personal details' option from the 'Settings' cog wheel pop down menu. On clicking the ‘Personal details’ option, you will be directed to a page where you can review your personal details like username, trading PIN, address etc.
  4. Click on the ‘Change’ button next to the detail that you want to change. You will be directed to a page where you can update your details.
  5. Enter your login password / Trading PIN. Enter your current detail and new detail to be updated on respective fields.

       Note – For address change, you will need to select one of the following options

       (i)   Change residential address only

       (ii)  Change postal address only

       (iii) Change both residential and postal addresses.

       Enter the new address as per the option selected.

       6. Click on submit to confirm your updated details

If you need any further support please reach out to our client services team at

Email: brokingservice@cmcmarkets.com.au

Phone: 1300 360 071

Where can I access forms?

You can access share trading forms here.

CFDs

How do I fund my account?

You can fund your Next Generation account using a credit or debit card or by transferring funds from your bank account. There is a 1% charge for credit card payments and 0.6% charge for debit cards. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.

We do not accept AMEX or Diners cards. If you send funds to us from outside of Australia, then additional charges may apply to bank transfers.

Charges will be deducted from the payment amount and net proceeds credited to your trading account.

Please note we will only take deposit requests over the phone if your account is approaching margin call.

Looking for how to fund your MT4 account? Click here to find out more.

How do I place a trade?

Click or tap on the 'SELL' or 'BUY' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.

On our mobile apps, you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not guarantee future performance.

How long does it take to process a live account?

Our aim is to help you start trading as quickly as possible. If you have already provided your supporting documents, for most customers this will happen within minutes. However, there will be cases where additional documentation is needed before we can process your account application.

Message

Speak to one of our agents between 7:30am – 5:30pm AEDT or ask our CMC Bot.

Call

Share trading - 1300 360 071
7:30am – 7:30pm AEDT, Mon–Fri

CFD - 1300 303 888
24 hours, Mon–Sat

Email

Use the form below to write us an email and ask a question.

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Support platform guides

Getting started?

Familiarise yourself with the features and tools available on our share trading and next generation platforms. Learn to find the right investment opportunity, access market news and charts, place different order types, monitor positions, get live help and more.

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Welcome to CMC Markets Support!

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