Select the account you'd like to open
Trade CFDs on over 10,000+ shares, FX pairs, commodities, indices and treasuries
Share trading account
Invest in Australian shares, a range of ETFs, warrants, mFunds
To ensure you are able to make the most use of all our platform features and have the best trading experience with CMC Markets, you should read the following.
We welcome your comments. Should there be some way you feel that we can improve our service, we'd like to know. Whether you are making a suggestion, paying a compliment or making a complaint, your feedback is the key to improving our products and services. For assistance call 1300303888 or you can email us your comments directly at email@example.com.
Your feedback helps us to maintain a high standard of service and provide products and services that satisfy your needs. If you have a suggestion about how we can improve our services please let us know.
Should you have received exceptional service from one of our staff or found something that you particularly like on our web site, please tell us about it.
If you have a complaint, please give us the opportunity to fix the problem. We will investigate the complaint, answer your questions, and do all we can to rectify the issue for you.
To help us help you, please follow this step-by-step process:
Phone: 1300 303 888
Mail: PO Box R1879 Royal Exchange NSW 1225
We aim to resolve most issues as quickly as possible. However, some matters are more complex and can take longer to resolve. If that is the case, we will keep you informed of our progress.
CMC Markets is a member of an external dispute resolution scheme operated by the Australian Financial Complaints Authority (AFCA). If you are not satisfied with the final response issued by CMC Markets, you may refer the matter to AFCA within 2 years of the date of the final response. AFCA provides fair and independent financial services complaint resolution that is free to all consumers.
From 1 July 2019 and for a 12-month period, AFCA will review eligible complaints dating back to the start of 2008. CMC Markets encourages customers to contact us directly in the first instance regarding any legacy complaints. Please refer to the AFCA website set out below for more information.
You may also choose to refer the matter to the Australian Securities and Investments Commission (‘ASIC’). ASIC may be contacted on their free call Infoline 1300 300 630.
If the complaint does not fall within the rules of AFCA, you may request us to submit the complaint to arbitration. If we agree to your request, the arbitration will be conducted in accordance with, and subject to, the Institute of Arbitrators and Mediators of Australia Expedited Commercial Arbitration Rules, and to the extent permitted under those rules the Arbitrator will be a person recommended by the New South Wales Chapter of the Institute of Arbitrators and Mediators of Australia.
If we do not agree to your request, you may not submit the dispute or difference to arbitration, although you may commence legal proceedings against us, in which case you agree to submit the dispute or difference to the courts of New South Wales, Australia.
To the maximum extent permitted by law, any dispute or difference whatsoever raised by you in connection with the FSG, and CMC Markets Stockbroking Terms and Conditions or other relevant documents (‘CMC Markets Documents‘) and our products must be dealt with in Australia as described above. The CMC Markets Documents are governed by the laws of New South Wales, Australia.
Legislation has been introduced relating to the design and distribution of a wide range of financial products, including Exchange Traded Options (ETO) and Contracts for Difference (CFD) products that CMC Markets are offering to clients. The legislation aims to ensure that financial products are issued and distributed to an appropriate audience.
We may only issue and distribute ETOs and CFDs to you if we have taken reasonable steps to ensure that you are likely to fall within our respective target market for each product. To find out more about whether you fall into the target market for ETOs and/or CFDs, please read our target market determinations below:
What if I want more information? Customers can review ASIC’s regulatory guide on the product design and distribution obligations directly on ASIC’s webpage here: https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-274-product-design-and-distribution-obligations/