Important information

To ensure you are able to make the most use of all our platform features and have the best trading experience with CMC Markets, you should read the following:

Website terms of use

Access to website

These Terms and Conditions (and any relevant CMC Markets Product Disclosure Statement and/or Terms and Conditions) contain the entire agreement between you and CMC Markets relating to your access and use of this website. By accessing and using this website, you agree to abide by the Terms and Conditions.

This website and the copyright in all text, graphics, images, software and any other materials on this website is owned by the CMC Markets Group (‘CMC Markets’) or its licensors. You may only use the materials on this website solely for your own personal use and solely for non-commercial purposes. For the purpose of these Terms and Conditions, members of the CMC Markets Group include CMC Markets Asia Pacific Pty Ltd (ABN 11 100 058 213), CMC Markets Stockbroking Limited (ABN 69 081 002 851) and other related companies.

You may display on a computer screen or print extracts from this website for the above-stated purpose only and without alteration, addition or deletion. Except as expressly stated within these Terms and Conditions, you may not without CMC Markets’ prior written permission alter, modify, reproduce, distribute or commercially exploit any materials from the website.

You acknowledge that ‘CMC Markets’, ‘CMC’, ‘CMCforex’, ‘cmcforex.com’, ‘cmcpartners.com’ and ‘cmcworldwide.com’ are trademarks of CMC Markets. You may reproduce such trademarks without alteration on material downloaded from this website to the extent authorised above, but you may not otherwise use, copy, adapt or erase them without CMC Markets’ prior written permission.

The names and logos of other companies appearing on this website may be the trademarks of third parties and are used by CMC Markets with the permission of their respective owners.​

Intellectual property notices

All copyright, database rights, trademarks and other intellectual property rights in the works of authorship (‘Contents’) contained in this website, including but not limited to all design, text, sound recordings, and images are owned, except as otherwise expressly stated, by CMC Markets or a third party including our licensors. These Contents may or may not be identified with a symbol identifying a name, term or item in which copyright or a trademark is held. The lack of such symbol should not, under any circumstances, be understood as meaning that the Contents are not the intellectual property of either CMC Markets or a third party.

Entire agreement

These Terms and Conditions (and, as relevant, CMC Markets Product Disclosure Statement and the Terms and Conditions of Dealing with CMC Markets Stockbroking) contain the entire agreement between you and CMC Markets relating to your access and use of this website. CMC Markets may change these Terms and Conditions at any time and will notify you of such changes by posting an updated version of these Terms and Conditions on this website. You are responsible for regularly reviewing these Terms and Conditions and if you use this website after any such changes are published, such use shall constitute your agreement to such changes.

Third party's materials and websites

This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under CMC Markets’ direct control and CMC Markets accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this website). You acknowledge that CMC Markets shall be entitled to require you to remove any link from another website to this website which you install without obtaining CMC Markets’ prior written consent.

CMC Market's liability

The information and material on this website is provided as general information only and has not been prepared to take account your particular objectives, financial situation or needs and is not suitable to be relied upon as personal financial product advice. Therefore, before acting on the information and material on this site, you should consider whether the information and material is appropriate for you, having regard to your objectives, financial situation and needs.

If you register to become a Customer of CMC Markets and receive Services from CMC Markets, you will be required to accept, as relevant the Product Disclosure Statement (‘PDS’), CMC Markets Stockbroking Terms and Conditions and any other relevant CMC Markets Documents and any supplementary and replacement documents and updated information that is provided to you by CMC Markets including via emails. Such Terms will govern your relationship with CMC Markets and CMC Markets’ liability to you in respect of Services provided.

Although CMC Markets updates the website on a regular basis, it does not warrant that the information or materials contained in the website are current or accurate or that any of products or services featured on the website are available. CMC Markets may change the materials appearing on this website at any time without notice.

CMC Markets is not liable for any damages including, without limitation, damage to your computer or computer system or settings, loss of data, revenue or profits, which you may suffer arising out of your use, delay in using, or inability to access this website, or in any other way connected with this website, including from the downloading of any software from this website. CMC Markets disclaims any representation or warranty that the website or materials will meet your requirement or that the website or any software will be uninterrupted, secure or free from errors or viruses.

Indemnity

You agree to indemnify and hold CMC Markets, subsidiaries, affiliates, officers and employees not liable for any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by CMC Markets or its subsidiaries, affiliates, officers or employees in connection with your use of the website in breach of these Terms and Conditions or negligence.

Your information

In addition to any obligations that you may have if you register to become a Customer of CMC Markets, you agree to ensure that all information which you provide to CMC Markets is complete and accurate to the best of your knowledge and belief. You agree to notify CMC Markets immediately of any changes to the details you have provided to enable CMC Markets to keep its records up to date and accurate. 

The information that you provide about yourself to CMC Markets will only be used by CMC Markets in accordance with its Privacy Statement and otherwise in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth) and the ‘private sector amendments’ contained in the Privacy Amendment (Private Sector) Act 2000 (Cth).

Applicable law

This website (including these Terms and Conditions) shall be governed by Australian Law, in particular the Law of New South Wales which will have exclusive jurisdiction over any disputes arising from this website.

Company details

The registration details of CMC Markets Asia Pacific Pty Ltd and CMC Markets Stockbroking Limited are:

CMC Markets Asia Pacific Pty Ltd
ABN 11 100 058 213
AFSL No. 238054
Registered office
Level 13
130 Pitt Street
Sydney NSW 2000

CMC Markets Stockbroking Limited
ABN 69 081 002 851
AFSL No. 246381
Registered office
Level 13
130 Pitt Street
Sydney NSW 2000

Regulatory information

CMC Markets Asia Pacific Pty Ltd and CMC Markets Stockbroking Limited are licensed and regulated in Australia by the Australian Securities and Investments Commission.​

CMC Markets Stockbroking Limited is a Participant of the ASX Group, SSX and Chi-X.

Demo platform terms of use

If you register for a demo account to trial CMC Markets trading platform, CMC Markets grants you a personal, non-exclusive, revocable and non-transferable licence, to access and make personal and non-commercial use of the demo platform for the limited purpose of trialling financial betting in accordance with these terms. No other rights are granted in respect of the platform.

You must not (unless these terms or CMC Markets state otherwise):

(a) copy, reproduce, or duplicate the platform or any content or data displayed on the website;

(b) permit other individuals to use the platform;

(c) link to the platform;

(d) modify, translate, reverse engineer, decompile, disassemble (except and solely to the extent applicable law expressly and specifically prohibits such restrictions), or create derivative works based on the platform or any of its contents or any content or data displayed on the website;

(e) modify the operation of the platform;

(f) re-distribute, re-sell, re-transmit, publish, sub-licence, disclose, display or make commercial use of the Platform or any content or data provided within the platform or website;

(g) download or copy account information other than if required to do so by an official body or for personal use;

(h) use data mining, robots or similar data gathering and extraction tools on the platform;

(i) knowingly introduce viruses, trojans, worms, logic bombs or other material or code which is malicious or technologically harmful;

(j) attempt to gain unauthorised access to the platform, the server on which the platform is stored or any server, computer or database connected to the platform; or

(k) attack the platform via a denial-of-service attack or a distributed denial-of-service attack.

CMC Markets may indefinitely suspend your demo account and take other legal action against you if you commit any of the prohibited acts specified above.​

Market Data

Non-Private Investor

​The information you provided during the application process classifies you as a “Non-Private Investor” for market data purposes as you meet one of the conditions set out below:

  • You are not a natural person (meaning that you are not an individual).​
  • You access and use the market data and similar information for a commercial purpose or as a principal, officer, partner, employee or agent of any business or in connection with the professional management of third party assets and not in an individual and personal capacity for your own personal investment activities .
  • ​You are a financial institution or are registered with a securities agency, regulatory or self-regulatory body.
  • ​You are engaged in a financial service business and are employed as a financial adviser for the purposes of your agreement and trading activities with CMC Markets.
  • ​You engage in the business of accessing or aggregating the market data or similar information and redistributing or otherwise furnishing that information to any third parties.

Therefore, if you subscribe for any market data price feeds in respect of share CFDs you will be charged the Non-Private Investor rate. Details of the charges can be found on the platform in the ‘market data’ section in ‘user preferences’.

​If you have any questions regarding your classification as a Non-Private Investor for market data purposes please contact our client management team on 1300 303 888 or at info@cmcmarkets.com.au

Private Investor

​The information you provided during the application process classifies you as a “Private Investor” for market data purposes as you meet all of the conditions set out below:

You are a natural person (meaning that you are an individual).

You access and use the market data and similar information in an individual and personal capacity for your own personal investment activities only, and not for any commercial purpose or as a principal, officer, partner, employee or agent of any business or in connection with the professional management of any third party assets.

​You are not a financial institution or registered with any securities agency, regulatory or self-regulatory body.

​You are not engaged in a financial service business and are not employed as a financial adviser for the purposes of your agreement and trading activities with CMC Markets.

​You are not engaged in the business of accessing or aggregating the market data or similar information and redistributing or otherwise furnishing that information to any third parties.

Therefore, if you subscribe for any market data price feeds in respect of share CFDs you will be charged the Private Investor rate. Details of the charges can be found on the platform in the ‘market data’ section in ‘user preferences’.

​If you have any questions regarding your classification as a Private Investor for market data purposes please contact our client management team on 1300 303 888 or at info@cmcmarkets.com.au.​​​

Marketing disclaimer

Any marketing material on this website (whether or not it states any opinions) is for general information purposes only, and does not take into account your personal circumstances or objectives. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed. No opinion given in the material constitutes a recommendation by CMC Markets or the author that any particular investment, security, transaction or investment strategy is suitable for any specific person.

Although the information set out on this website is obtained from sources believed to be reliable, CMC Markets does not guarantee its accuracy or completeness. All information is indicative and subject to change without notice and may be out of date at any given time.  CMC Markets shall not be responsible for any loss that you may incur, either directly or indirectly, arising from any investment based on any information contained herein.

This material may include charts displaying financial instruments' past performance as well as estimates and forecasts. Any information relating to past performance of an investment does not necessarily guarantee future performance.

Unless otherwise stated, the prices used in this website are CMC Markets' own prices, and not those of third parties.

Reuters full legal notice

This notice relates to the Thomson Reuters newsfeed in our platform.

Reuters content is the intellectual property of Thomson Reuters or its third party content providers. Any copying, republication or redistribution of Reuters content, including by framing or similar means, is expressly prohibited without the prior written consent of Thomson Reuters. Thomson Reuters shall not be liable for any errors or delays in content, or for any actions taken in reliance thereon. "Reuters" and the Reuters Logo are trademarks of Thomson Reuters and its affiliated companies. For additional information on other Reuters media services please visit http://www.reuters.com

© 2017 Thomson Reuters. All rights reserved.

Chart forum

Chart Forum house rules

Please read these rules carefully. These rules apply to you whether you are a customer with a live account or a demo account user. They summarise what we consider is acceptable and
unacceptable content and use of the Chart Forum. These rules form part of our Terms and Conditions. We may update the rules from time to time, so please read them before posting any content on the Chart Forum. The House Rules will be available to you on the Chart Forum itself, should you need to refer back to them at any time.

Chart Forum House Rules

Chart Forum Terms of Use

Dispute handling

How we can help you

We welcome your comments. Should there be some way you feel that we can improve our service, we'd like to know. Whether you are making a suggestion, paying a compliment or making a complaint, your feedback is the key to improving our products and services.
For assistance call 1300303888 or you can email us your comments directly at support@cmcmarkets.com.au.

Making a suggestion

Your feedback helps us to maintain a high standard of service and provide products and services that satisfy your needs. If you have a suggestion about how we can improve our services please let us know.

Paying a compliment

Should you have received exceptional service from one of our staff or found something that you particularly like on our web site, please tell us about it.

Making a complaint

We recognise that even in the best run organisations things can go wrong. Should you have a complaint, tell us because it gives us the opportunity to fix the problem. We will investigate the complaint, answer your questions and do all we can to regain your confidence.

To assist us in helping you, we ask you to follow a simple four-step process.

Gather all documents that relate to your complaint, think about the questions you want answered and decide what you want us to do.

Next, contact either the Dealing desk directly if the problem relates to a current or recent transaction. Remember, if the problem is current a quick call at the earliest possible time allows us the opportunity to help you quickly. If the problem relates to a transaction that occurred some time ago then our Client Services staff are probably the best point of contact. Our staff will fully review the situation and wherever possible resolve it straight away.

If at this stage the matter hasn't been resolved to your satisfaction, please ask the staff member to refer the matter to their supervisor. We will provide you with the name and the contact details of the officer who will investigate your case. Rest assured that an officer with the necessary authority will review your case.

If the problem can’t be resolved you can refer the matter to the Complaint Officer who will conduct an independent review and contact you directly.

You may contact the Complaint Officer by writing to:​

Complaint Officer
CMC Markets
PO Box R1879
Royal Exchange NSW 1225

or by email at: support@cmcmarkets.com.au

We aim to resolve most issues within 45 days. However, some matters are more complex and can take longer to resolve. If that is the case, we’ll keep you informed of our progress.

Dispute resolution

We expect that our front line staff, supervisors or Complaint Officer will completely resolve the issues you raise. If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact an external dispute resolution scheme.

Financial Services Complaints Limited

CMC Markets is a member of an external dispute resolution scheme operated by the Financial Ombudsman Service (FOS). If you are not satisfied with the final response issued by CMC Markets, you may refer the matter to FOS within 2 years of the date of the final response.

Mail:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone: 1300 780 808
Fax: (03) 9613 6399
Visit: fos.org.au

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