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Funding and withdrawals FAQs
Account applications FAQs
Getting started FAQs
How do I add bank details to my account?
To link your bank account for withdrawals, please enter your bank account details and upload a full copy of your bank statement via the 'Funding' module in the platform. The bank account statement should be in the same name as the trading account and issued within the last three months.
Why is my destination limit $0 when attempting to withdraw to my card?
If you haven’t sent funds back to a registered debit or credit card in a period of 12 months or more, or if your card has expired, we will no longer be able to use the card as a withdrawal destination. And due to restrictions placed on CMC Markets, we’re unable to return any funds back to MasterCards. If you need any assistance withdrawing funds from your account, please contact us.
How do I add credit card details to my account?
To add a new card, simply log into your account and select Account > Funding > Card. You will then be prompted to enter an amount, followed by your card details. Once you have made a payment from your card it will automatically be registered for future deposits and withdrawals.
To link your bank account as a withdrawal destination, please enter your bank account details and upload a full copy of your bank statement via the 'Funding' module in the platform.
Please ensure the full bank account number, bank logo, and the full name and address of the account holder is shown on the statement. The name and address on the bank account needs to match the name on the CFD trading account. Please also ensure the statement has been issued within the last three months.
If you're not comfortable with providing a full copy of your bank statement, you also have the option to upload a copy of your bank account confirmation letter (issued within last three months). This needs to be downloaded directly from your internet banking or obtained by contacting your financial institution.
Alternatively, you can post us a bank account confirmation letter issued by your bank to confirm the bank account is in your name. The confirmation letter needs to be issued within the last three months.
The copy of the letter can be posted to our postal address below using your account number as reference and mark attention to CFD New Business Team.
CMC Markets NZ Ltd
PO Box 106645
Auckland Central 1010
Please contact Client Services if there are any issues.
How can I withdraw funds from my account?
You can withdraw funds from your account online by clicking on the 'Payments' icon and then selecting the 'Withdrawals' tab. Alternatively, you can use chat (Live help) or call our Client Management team for assistance. Please be aware that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request. We do not transfer funds to a third-party account so please ensure that the bank account is in your name. Note: if your bank details are on file we will process your request the same day as long as your request is before the cut-off time of 12pm Sydney time.
You can additionally withdraw back to a registered your credit/debit card up to the amount you have initially deposited using that card. For example, if you deposit $10,000, and make $20, 000 then you will only be able to withdraw the initial $10,000 back to your registered card.
Why do I need to set up bank details?
You only need to set up bank details if you intend to transfer funds to your bank account. Once these details have been verified, your bank account will be registered and visible as a withdrawal destination on your payments menu. As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.