Why do I need to set up bank details?

You only need to set up bank details if you intend to transfer funds to your bank account. Once these details have been verified, your bank account will be registered and visible as a withdrawal destination on your payments menu. As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.

Why is my destination limit $0 when attempting to withdraw to my card?

If you haven’t sent funds back to a registered debit or credit card in a period of 12 months or more, or if your card has expired, we will no longer be able to use the card as a withdrawal destination. And due to restrictions placed on CMC Markets, we’re unable to return any funds back to MasterCards. If you need any assistance withdrawing funds from your account, please contact us.

How can I withdraw funds from my account?

You can withdraw funds from your account online by clicking on the 'Payments' icon and then selecting the 'Withdrawals' tab. Alternatively, you can use chat (Live help) or call our Client Management team for assistance. Please be aware that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request. We do not transfer funds to a third-party account  so please ensure that the bank account is in your name. Note: if your bank details are on file we will process your request the same day as long as your request is before the cut-off time of 12pm Sydney time.

You can additionally withdraw back to a registered your credit/debit card up to the amount you have initially deposited using that card. For example, if you deposit $10,000, and make $20, 000 then you will only be able to withdraw the initial $10,000 back to your registered card.

How do I link a bank account for withdrawals?

In order to link your bank account as a withdrawal destination, please email a full copy of your electronic bank statement in PDF format or a screenshot to info@cmcmarkets.co.nz.
Please ensure the bank’s logo, full name of the account holder, your residential address and full bank account number are shown on the statement. Please also ensure the statement is dated within the last three months.

Do note the name on the bank account needs to match the name on the CFD trading account. If you are attempting to link a joint bank account, kindly send in the statement along with the front and back of the joint holder’s identity card and declare your relationship with the joint account holder.

For security and verification purposes, please email the bank statement from the email address registered on your account. Your registered email address is the email address you use to login to the platform.
If you need to hide any other information on the statement, please crop, or use black ink/dark coloured paper.
If you have multiple accounts shown on the statement kindly indicate to us which is the account you would want linked.

How do I add bank details to my account?

To link your bank account for withdrawals, please email a full copy of your bank statement in PDF format to info@cmcmarkets.co.nz . The bank account statement should be in the same name as the trading account, dated within the last 6 months, and emailed in from the same email registered with your CMC Markets account.

How do I add credit card details to my account?

To add a new card, simply log into your account and select Account > Funding > Card. You will then be prompted to enter an amount, followed by your card details. Once you have made a payment from your card it will automatically be registered for future deposits and withdrawals.