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Funding and withdrawals FAQs
Account applications FAQs
Getting started FAQs
How do I view my MT4 trade history?
To view your trade history through MT4, log in to MT4 and go to the 'terminal' window.
Choose the 'account history' tab at the bottom of the terminal window. From here you can right click anywhere within the window; this will prompt you to select which history you'd like to download.
You can also view your trade history through your Next Generation account.
Can I use MT4 on a Mac?
MT4 is designed to be used on a PC using what is called a .NET framework. This framework is not currently supported by Mac.
How do I withdraw funds from my MT4 account?
You can withdraw funds from your account online by clicking on the 'Payments' icon and then selecting the 'Withdrawals' tab in your Next Generation Trading account.
If you have any issues making a withdrawal, you can call our support team for assistance whenever the markets are open on 0800 26 26 27. Please be aware that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request.
We do not transfer funds to a third-party account so please ensure that the bank account is in your name. Note: if your bank details are on file we will process your request the same day as long as your request is before the cut-off time of 2pm (Auckland time).
Where can I download and install MT4?
For further information on how to download and install MT4, you can read our guide here.
If you are experiencing issues with downloading or installing MT4 our support team will be happy to assist you on 0800 26 26 27.
How do I add an Expert Advisor or indicator to MT4?
To add an EA, open MT4 and go to ‘file.’ Then ‘open data folder’. Choose ‘MQL4’, and then ‘expert advisors’ or ‘indicators’.
You can then copy the file you want to add and drag/drop it into your preferred location. Close and reopen MT4, and you should see the item in the navigator window.
Where can I see my statement and account balance?
You can find your MT4 account statements within the Next Generation account.
You can access this by clicking on “Statement Centre” located in the Account tab, which is found on the main menu.
Why do I need a Next Generation account for MT4?
We use our native built, award-winning Next Generation trading platform to facilitate funding limitations within the MT4 platform and provide a secure funding process for our clients.
On top of funding, withdrawals and account information, your access to this Next Generation account also offers a market calendar, Reuters and client sentiment tools.
How do I fund my MT4 account?
In order to fund your MT4 account, you will need to use a credit or debit card or transfer funds from your bank account into the main ‘Payments’ tab’ within the Next Generation Trading Platform.
You will not be able to trade via this Next Generation account. This account is set up specifically for funding, withdrawals and account information only. Once funds are applied, they will appear simultaneously in both your Next Generation and MT4 accounts.
Fund your MT4 account through the admin portal.
Funding via Desktop
Once you’ve logged into your CMC admin portal, use the open ‘Payments’ window to find instructions on how to deposit funds from a debit card or bank transfer. If the payments window is not open, please select this from the main navigation menu.
Note: Your MT4 platform and the admin portal have different passwords which are not kept in sync.
Funding via a Mobile Device
Add our MT4 funding portal to your mobile device for quick funding access by following the steps below:
|1||Open the Safari browser app on your phone.||Open the Chrome browser app on your phone|
|2||Visit our MT4 funding portal||Visit our MT4 funding portal|
|3||Once the page is loaded, tap the share button located at the bottom of the screen||Once the page is loaded, tap the menu icon in the top right of the chrome browser and select 'Add to Home screen' from the list|
|4||The payment page will now be added to your home screen for quick access||The payment page will now be added to your home screen for quick access/td>|
|5||Click on the newly-added icon on your home screen and login to the funding portal with your CMC admin portal username and password (this is different from your MT4 platform details)||Click on the newly-added icon on your home screen and login to the funding portal with your CMC admin portal username and password (this is different from your MT4 platform details)|
|6||Once logged in, you will be presented with our payments page where you will be able to find instructions on how to deposit funds from a debit card or bank transfer||Once logged in, you will be presented with our payments page where you will be able to find instructions on how to deposit funds from a debit card or bank transfer|
What is the maximum margin and other costs associated with MT4?
The MT4 platform is free. Standard holding costs and spreads apply to most products as with our Next Generation trading platform.
For a complete picture of related costs, please log in to the Next Generation portal and locate the “product overview” information window for that product to see the complete list.
What is the maximum trade size for MT4 with CMC Markets?
The maximum trade size varies depending on the product.
For more specific product information, right-click on the product inside the ‘marketwatch’ window and select “specification.” This will provide more detailed information about minimum and maximum trade size for that product.
What products can I trade on MT4?
We currently offer selected Forex, Indices and Commodities products. You can also trade on Shares through our Next Generation Trading platform via a separate Next Generation CFD Account.
You can access our most recent product offering by right-clicking in the ‘marketwatch’ window and selecting ‘show all.’
How do I download MT4 indicators and add-ons?
You can learn more about MT4 indicators and add-ons, and download them for free here.
Can I use MT4 on mobile?
Yes - MT4 can be used on Android and Apple devices. Simply search for ‘MT4’ in the app store.
What server do I use to access CMC Markets prices?
For your demo account, you will need to use: “CMCMarkets1-Demo”
For your live account, you will need to use: “CMCMarkets1-Live”
How do I open an MT4 account with CMC Markets?
You can apply for an MT4 account here.
If you currently already have a Next Generation Trading account, you will need to apply for a separate MT4 account.
Does my MT4 demo account expire?
MT4 demo accounts remain active as long as you log in to your MT4 trading platform at least once every 30 days. If you don’t log in within that timeframe, your account will automatically be closed. You can set up a new demo account again at any time in the future.