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Live accounts

How long does it take to process an application for a live account?

Our aim is to help you start trading as quickly as possible.  If you have already provided your supporting documents, for most customers this will happen within minutes.  However, there will be cases where additional documentation is needed before we can process your account application.

I'd like to close my account. How can I do this?

You will need to notify our Client Management team in writing, either from your registered email address or by post, to our registered office address. You will need to withdraw any funds in your account and provide full contact details and your account number. We may contact you by phone to confirm your closure. If we are unable to contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.

I'd like someone to trade on my behalf. Can I appoint someone to trade for me?

Yes, you can give authority to another person to trade from your account on your behalf (a limited power of attorney). Please contact our Client Management team who will be able to assist you with setting this up.

Can I have more than one account?

Each client can have one CFD account. Multiple CFD accounts may be available at our discretion.

I have been asked to provide certified documentation. What does this mean?

Depending on your circumstances and the region you are a resident of, we may request that the documentation you submit to us is certified. A certified copy is a copy of an original document that has been endorsed as a true copy of the original by an approved individual. Examples of approved individuals who can certify documents include: 

  • Commonwealth representative (as defined in the Oaths and Declarations Act 1957)
  • An employee of the Police who holds the office of constable (as defined in section 4 of the Policing Act 2008)
  • Justice of the peace
  • Registered Medical Doctor
  • Kaum Tua
  • Registered teacher
  • Minister of religion
  • Lawyer (as defined in the Lawyers and Conveyancers Act 2006)
  • Notary public
  • New Zealand Honorary counsul
  • Member of Parliment
  • Chartered accountant (within the meaning of section 19 of the New Zealand Institute of Chartered Accountants Act 1996)

The endorsement or stamp needs to appear on the page that shows the information required. We are not able to accept a certified document with the certification on a separate page. 

The certification on all certified copies should include:

  • The statement: “Certified to be a true copy of the original”
  • The name and signature of the person who has certified the document
  • The certifier’s job title
  • The certifier’s telephone number
  • The certifier’s company stamp, if applicable or their address
  • The date of the certification

We are able to set up your account with scanned copies of your certified documents. However, you need to send us hardcopies of the certified documents within two weeks of opening your account in order to withdraw funds.

Translated documents must be annotated with the wording “True translation” and must be signed and dated by the translator.

How do I apply for an account with CMC Markets?

Apply now for a demo or live account with CMC Markets.  Please remember that losses can exceed any deposits.

Why do you ask for my personal financial and employment information?

We need a customer's personal information (such as full name, address, telephone number etc.) to confirm who customers say they are. Security of our customers' information, your personal data, is of the utmost importance to us.

How can I switch accounts?

On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.

Do I need to deposit any funds to activate my account?

You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.

Need further support? Contact us

Call us

Call us

Call us on 0800 26 26 27

Our lines are open 24/5

Email us

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with any queries or questions.