We need a customer's personal information (such as full name, address, telephone number etc.) to confirm who customers say they are. Security of our customers' information, your personal data, is of the utmost importance to us.
Each client can have one CFD account. Multiple CFD accounts may be available at our discretion.
Depending on your circumstances and the region you are a resident of, we may request that the documentation you submit to us is certified. A certified copy is a copy of an original document that has been endorsed as a true copy of the original by an approved individual. Examples of approved individuals who can certify documents include:
The endorsement or stamp needs to appear on the page that shows the information required. We are not able to accept a certified document with the certification on a separate page.
The certification on all certified copies should include:
We are able to set up your account with scanned copies of your certified documents. However, you need to send us hardcopies of the certified documents within two weeks of opening your account in order to withdraw funds.
Translated documents must be annotated with the wording “True translation” and must be signed and dated by the translator.
You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.
On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.
Our aim is to help you start trading as quickly as possible. If you have already provided your supporting documents, for most customers this will happen within minutes. However, there will be cases where additional documentation is needed before we can process your account application.
Yes, you can give authority to another person to trade from your account on your behalf (a limited power of attorney). Please contact our Client Management team who will be able to assist you with setting this up.
You will need to notify our Client Management team in writing, either from your registered email address or by post, to our registered office address. You will need to withdraw any funds in your account and provide full contact details and your account number. We may contact you by phone to confirm your closure. If we are unable to contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.