Top FAQs

Questions

Answers

  • Do you offer a demo account?

    Yes. We offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. Please note that our demo account doesn't display prices for share CFDs. All you need to do to open a demo account is provide a valid email address, your full name, a phone number and password. Open a demo account now. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.

  • How can I reset my password?

    You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you use to log into your account.

  • How do I log into my CMC Markets account?

    Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.

  • How do I place a trade?

    Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.

    On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.

  • Where can I find my account number?

    Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.

  • How do I fund my account?

    You can fund your account using a credit or debit card or by transferring funds from your bank account. There is a 2.3% charge for credit card payments. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.

    We do not accept AMEX or Diners cards. If you send funds to us from outside of NZ, then additional charges may apply to bank transfers.

    Charges will be deducted from the payment amount and net proceeds credited to your trading account.

  • What does CMC Markets do with my personal information?

    We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

  • How can I switch accounts?

    On the iPhone and iPad, select the 'More' button, and on Android devices go to the side menu, and choose 'Switch Accounts'.

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CFD trading can result in losses that exceed your deposits. Ensure you understand the risks.