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Top FAQs

What does CMC Markets do with my personal information?

We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

How do I open a CMC Markets MT4 account?

You can apply for an MT4 account here.

If you currently already have a Next Generation Trading account, you will need to apply for a separate MT4 account. 

Where can I find my account number?

Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.

How do I place a trade?

Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.

On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.

How can I reset my password?

You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you use to log into your account.

How do I log into my CMC Markets account?

Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.

How can I switch accounts?

On the iPhone and iPad, select the 'More' button, and on Android devices go to the side menu, and choose 'Switch Accounts'.

How do I fund my account?

You can fund your account using a credit or debit card or by transferring funds from your bank account. There is a 1.5% charge for credit card payments. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.

We do not accept AMEX or Diners cards. If you send funds to us from outside of NZ, then additional charges may apply to bank transfers.

Charges will be deducted from the payment amount and net proceeds credited to your trading account.

Looking for how to fund your MT4 account? Click here to find out more

To link your bank account as a withdrawal destination, please enter your bank account details and upload a full copy of your bank statement via the 'Funding' module in the platform.

Please ensure the full bank account number, bank logo, and the full name and address of the account holder is shown on the statement. The name and address on the bank account needs to match the name on the CFD trading account. Please also ensure the statement has been issued within the last three months.

If you're not comfortable with providing a full copy of your bank statement, you also have the option to upload a copy of your bank account confirmation letter (issued within last three months). This needs to be downloaded directly from your internet banking or obtained by contacting your financial institution.

Alternatively, you can post us a bank account confirmation letter issued by your bank to confirm the bank account is in your name. The confirmation letter needs to be issued within the last three months.

The copy of the letter can be posted to our postal address below using your account number as reference and mark attention to CFD New Business Team.

CMC Markets NZ Ltd
PO Box 106645
Auckland Central 1010

Please contact Client Services if there are any issues.

0800 26 26 27

How can I withdraw funds from my account?

You can withdraw funds from your account online by clicking on the 'Payments' icon and then selecting the 'Withdrawals' tab. Alternatively, you can use chat (Live help) or call our Client Management team for assistance. Please be aware that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request. We do not transfer funds to a third-party account  so please ensure that the bank account is in your name. Note: if your bank details are on file we will process your request the same day as long as your request is before the cut-off time of 12pm Sydney time.

You can additionally withdraw back to a registered your credit/debit card up to the amount you have initially deposited using that card. For example, if you deposit $10,000, and make $20, 000 then you will only be able to withdraw the initial $10,000 back to your registered card.

Need further support? Contact us

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Call us on 0800 26 26 27

Our lines are open 24/5

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with any queries or questions.