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Funding and withdrawals FAQs
Account applications FAQs
Getting started FAQs
What is POLi?
POLi is an online payments service that enables you to make safe, real-time payments to CMC Markets directly from your online bank account. Note: CMC Markets will not charge you for this transaction.
Do I need to deposit any funds to activate my account?
You can sign in to your account as soon as your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to open a position. The initial funding to your account needs to be made via a POLi or Bank transfer. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.
Does POLi work on Macs and PC's
We are using the latest version of - POLi 3 which is compatible on both Mac and PC. This version removes the need to download any software.
I was timed out during my payment, how do I know if my payment went through?
Your payment has most likely not been processed. If in doubt please check your account balance under 'Account' or alternatively call us on 0800 26 26 27 or via email at email@example.com and we’ll be happy to help you.
What is 3D Secure
3D Secure is a fraud prevention measure that acts as an additional layer of security when making card payments online. If you’re registered with 3D Secure, you’ll be directed to your issuing bank’s verification page when you deposit funds using your card.
How do I add credit card details to my account?
To add a new card after your initial funding, simply log into your account and select Account > Funding > Card. You will then be prompted to enter an amount, followed by your card details. Once you have made a payment from your card it will automatically be registered for future deposits and withdrawals.
How do I fund my account?
You can initially fund your account by transferring funds from your bank account or via POLi. A credit or debit card, or PayPal, can be used for funding after an initial deposit has been made from a bank account. There is a 1.5% charge for both credit and debit card payments. We don't accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.
We do not accept AMEX or Diners cards. If you send funds to us from outside of New Zealand, then additional charges may apply to bank transfers. Charges will be deducted from the payment amount and net proceeds credited to your trading account.
Please note we will only take deposit requests over the phone if your account is approaching margin call.