Trading problems
If you're currently long (with a buy position), make sure you're looking at a sell chart (you can change the chart type at the bottom of the chart). If you're short (with a sell position), make sure you're looking at a buy chart. If you still feel the stop-loss order should have been executed, please contact our customer service team.
You can reset your password by selecting ‘Forgot password?’ on the login page. We'll then send instructions for changing your password to the email address you use to log in to your account.
If you have any queries relating to your trading account, please contact our customer service team so that we can look into the issue for you.
Sometimes you will be unable to buy or sell a product on the platform. There could be a number of reasons for this, but typically, it's when the regulator imposes restrictions or there's a lack of liquidity in the market. To list CFD shares on our platform, a number of parameters need to be met. This includes the requirement for each company to have a market capitalisation of at least $450m. If the parameters are not met, then we may not allow clients to buy/sell at that given time.
To change the email address you've registered with us, please contact our customer service team. We may ask you to confirm some other personal details that we hold on our records, so that we can verify your identity.
You can trade on forex with us by opening an account and trading CFDs. Learn more about our account types.
Yes you can. Click on the 'Accounts' tab and then 'Positions' on the trading platform to see your separate position clusters, or an amalgamated total with your average entry price.
Our Risk Management team determines the minimum distance for GSLOs on specific products, depending on market volatility and risk preference of that product on the day.
Remember to factor in any additional costs, such as overnight holding costs or the premium for guaranteed stop-loss orders.
Additionally, profits and losses on CFD trading accounts are calculated in the currency where the instrument is domiciled and then converted into your account currency.
Learn more about our trading costs.