Top FAQs

Questions

Answers

  • Do you offer a demo account?

    Yes. We offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. Please note that our demo account doesn't display prices for share CFDs.

    All you need to do to open a demo account is provide a valid email address, your full name, phone number and password. Open a demo account now. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.

  • Where can I find my account number?

    Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.

  • How do I log into my CMC Markets account?

    Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.

  • How do I place a trade?

    Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.

    On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.

  • What does CMC Markets do with my personal information?

    We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

  • How can I switch accounts?

    On the iPhone and iPad, select the 'More' button, and on Android devices go to the side menu, and choose 'Switch Accounts'.

  • How can I reset my password?

    You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you use to log into your account.

  • How do I fund my account - CAD?

    You can fund your account through the following options. Please ensure that any payment you make to fund your account is from an account in your name. Any payment from third party sources will be returned.

    Payment methodChargesTimeframeMethod
    Online Bill PaymentNil24 business hoursOnline
    Electronic Funds Transfer (EFT)*Nil3 full business days holdPlease fill out our EFT form and send it back to us
    Phone: 1866 884 2608 option 3
    Email: clientmanagement@cmcmarkets.ca
    Wire Transfer$15 levied by CMC Markets’ bank for domestic wires24 business hoursThrough the bank
    Personal ChequeNil5 full business days holdMail to: 100 Adelaide St. West
    Suite 2915
    Toronto, ON
    M5H 1S3

    *EFT requests received before 11am EST may be processed same-day.

    Note:

    •  - Charges will be deducted from the payment amount and net proceeds credited to your trading account. We do not accept any credit card payments.

    •  - If funding received does not match the currency of the account, a delay in processing will occur.

  • How do I fund my account - USD?

    You can fund your account through the following options. Please ensure that any payment you make to fund your account is from an account in your name. Any payment from third party sources will be returned.

    Payment methodChargesTimeframeMethod
    Electronic Funds Transfer (EFT)*Nil3 full business days holdPlease fill out our EFT form and send it back to us
    Phone: 1866 884 2608 option 3
    Email: clientmanagement@cmcmarkets.ca
    Wire Transfer$15 levied by CMC Markets’ bank for domestic wires24 business hoursThrough the bank
    Personal ChequeNil5 full business days holdMail to: 1420-120 Adelaide St W
    Toronto, ON M5H 1T1

    *You must have EFT set up in your account before this feature can be utilized. EFT requests received before 11am EST may be processed same-day.

    Note:

    •  - Charges will be deducted from the payment amount and net proceeds credited to your trading account. We do not accept any credit card payments.
    •  - If funding received does not match the currency of the account, a delay in processing will occur.

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