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Funding and withdrawals FAQs
Getting started FAQs
Account applications FAQs
How long does it take to process an application for a live account?
Our aim is to help you start trading as quickly as possible. However, the account opening process depends on how quickly you can provide us with the required supporting documents; on average the process takes a couple of days. Once you have submitted your documents, we will contact you within one business day.
Do I need to deposit any funds to activate my account?
You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.
How can I switch accounts?
On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.
I'd like to close my account. How can I do this?
You will need to notify our Client Management team in writing, either from your registered email address or by post, to our registered office address. You will need to withdraw any funds in your account and provide full contact details and your account number. We may contact you by phone to confirm your closure. If we are unable to contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.
Why do you ask for my personal financial and employment information?
As an IIROC regulated financial services firm we are required to comply with industry 'Know Your Customer' (KYC) requirements to identify our customers and check they are who they say they are. We are required to verify your identity and obtain information about your source of income and wealth and level of experience with financial products. Security of clients' personal information is of the utmost importance to us. For more information, please read our privacy and security policy, which explains in more detail how we deal with the personal information that you provide us.
How do I apply for an account with CMC Markets?
Can I have more than one account?
Each client can have one CFD account. Multiple CFD accounts may be available at our discretion.