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Funding and withdrawals FAQs
Getting started FAQs
Account applications FAQs
Can I access the platform when I go abroad?
Yes, you should be able to access the platform and Android mobile apps when travelling abroad, providing you have sufficient network connection or are connected to Wi-Fi.
If you are using our iOS iPhone app, the Geo-Restriction functionality in place means you can only access your account if you are physically located in one of our licensed permitted countries listed below:
Australia, Austria, Bahamas, Bahrain, Belgium, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China mainland, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jordan, South Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom
If you are going to travel outside of our licensed permitted countries, the iPhone app may prevent you from accessing your account.
If you are not within one of our permitted countries and are denied access to your account from iOS app, please try to log in via our webpage from desktop devices instead or contact us at 1 866 884 2608 and firstname.lastname@example.org for further details.
Where can I find holding costs on the mobile apps?
Select the product from either a watchlist or the product library, choose your product and select 'Overview' in the top left.
How can I switch accounts?
On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.
How do I partially close a position on the mobile apps?
Within 'Positions', select the position you would like to partially close, then click the red 'x' icon and amend the stake, number of units or amount you wish to reduce the position by.
From the 'More' menu on Apple devices or from the side menu on Android devices, choose 'Settings' and then 'Market Data Feeds'.
Can I attach a stop-loss or take-profit order to an existing position on the app?
Select 'Positions' in the bottom left of the screen on the iPhone app (or from the left side menu on Android devices), and choose the position that you would like to add the stop-loss or take-profit order to, then select ‘Stop Loss’ or ‘Take Profit’.
How do I find my account number from the mobile app?
On Apple devices, select the 'More' button and then 'Account Details'. On Android devices, select the side menu (button with three lines) or swipe from the left and select 'Account Details'.
Can I log into my account via your website and my mobile device at the same time?
No. You are only able to access your account through either the website or your mobile device at any one time. If you attempt to log in to both platforms at the same time you will be disconnected from your previous session.