Web platform
You can log in to our CMC web-based platform here. You can also access the platform on your mobile device by downloading the CMC Markets trading app for Android, iPhone or iPad.
After we’ve sent you confirmation that your account is open and you’ve verified your email address, you can log into your account via our website. To log in, enter your registered email address and password.
You can reset your password by selecting ‘Forgot password?’ on the login page. We’ll send password reset instructions to your registered email address.
On our desktop trading platform, your account number – sometimes referred to as your ‘Account ID’ – is in the top-left corner of the screen. Your account number can also be found in the email we sent you to confirm the opening of your account. If you use more than one of our products, you’ll have more than one account number.
If you know the name of the instrument, a stock code, or common nickname, you can search for it in our product library, which you can find in the 'Products' menu. You can also browse our list of shares, indices, commodities, currencies, treasuries and more, and filter by type, sector, region and country.
Access an instrument's 'Product Overview' by selecting the three dots by its name in the product library. The product overview includes information on spread, margin rates, trading hours and holding costs.
On our desktop trading platform and mobile apps, select the buy or sell price for your chosen instrument, and an order ticket will appear. Choose between a ‘Market Order’, ‘Limit Order’, or ‘Stop Entry Order’, enter your trade size and any ‘Stop Loss’ or ‘Take Profit’ levels, then place your trade by selecting the ‘Place Buy Market Order’ or ‘Place Sell Market Order’ button.
If you select 'Account' and then 'History', you can view your account history for different time periods. Filter by selecting 'Date/time' in the top left-hand corner of the ‘History window’ and filter by 'Type' to just view payments in, for example. You can export your account history as a pdf or Excel file using the icons in the bottom left-hand corner.
If you have a live account, you can download a daily, monthly or annual statement or receive it via email by selecting ‘Statement Centre’ from the ‘Account’ tab in the platform. Alternatively, you can download a statement as a .csv file by selecting ‘History’ from the ‘Account’ tab, choosing a date range and selecting the icon with the three lines near the bottom-left corner of the screen.
It’s easy to switch between your CMC Markets accounts. If you're using our desktop trading platform, go to the ‘My Accounts’ tab on the left of the screen and choose the account you wish to view from the list. Alternatively, select your account number in the top-left corner of the screen and select the account you wish to view from the ‘Account Selection’ window.
Yes, you can pop charts out into a separate browser window. You can also choose 'Restore down' in the top-right corner of your browser window and drag a corner of the browser to expand the platform over as many screens as you like.
You can have 10 charts open per layout, with a maximum of 50 using all five layouts. For optimum platform performance, we suggest you limit the number of open charts you have on any layout.
Yes, you can access the CMC platform if you have sufficient network coverage or a Wi-Fi connection.
No. You can only access your account through either the website or your mobile device at any one time. Attempting to log in to both platforms simultaneously will disconnect you from your previous session.
There are no specific system requirements for accessing the online platform and mobile app, but you'll need internet access. We suggest using Google Chrome for the best desktop performance.
For optimum platform performance, ensure you have a fast and stable internet connection. If the platform is not running as quickly as usual, try clearing your browser’s cache and restarting the browser session. Reducing the number of technical analysis overlays on any open charts may also improve performance.
If you experience similar problems with our mobile app, please force close the app on your phone and restart it. If you continue to experience problems, you may need to upgrade to the latest version of our app.
You can reduce the amount of slippage by using boundaries. To enable boundaries on the platform, open the 'Order Settings' window from the Settings menu and tick the box to enable boundaries. They will then appear on the order ticket for both market and stop-entry orders. View our section on order boundaries for more information.
If you already have an open position, open 'Modify Trade' by choosing the grey pencil on the right-hand side of your trade within the positions window. This will launch the deal ticket. Within the deal ticket, select ‘Stop Loss’, ‘Take Profit’, or both depending on what you want to do.
You can enter the desired price for your stop-loss or take-profit order in the box on the left, while the box on the right indicates how much money you're willing to lose or make.
Regular and trailing stop-loss orders are not guaranteed to be executed at the desired level and slippage can occur if the markets gap through your stop. Slippage often occurs because of market volatility. To avoid slippage, add a guaranteed stop-loss order to your position (for details on how to do this, please see the question ‘How do I apply a guaranteed stop-loss order?’, below).
Once you've selected 'Stop Loss' within the order ticket, select the arrow beneath the 'Regular' button, choose 'Guaranteed Stop-Loss Order' (GSLO), and set your desired parameters as you would with a regular stop.
Please note that there is a charge for adding a GSLO, and a minimum distance at which GSLOs can be placed. If the GSLO is not triggered, however, the charge is refunded.
You can view full details in the ‘Trading and Position Limits’ dropdown, from the 'Product Overview' window available from the three dots next to each instrument in the product library.
Our risk team determines the minimum distance for guaranteed stop-loss orders on specific instruments, taking into account factors such as market volatility, and the risk preference of that instrument on the day.
On the CMC platform, select the three dots on the left-hand side of the instrument in the product library, or the three lines from the top-left corner of a chart, and choose 'Product Overview'. From this window, you can view the previous 30 days' holding rates. For more information on calculating these costs, please visit our CFD holding costs page.
You can activate market data feeds by selecting the ‘Market Data’ window from the ‘Settings’ tab in the platform, and then activating the individual countries you would like to have access to. Activating market data allows you to view or trade CFDs on shares from that country.
If you have no positions or orders at midnight on the first day of a new calendar month, on shares in the country or group of countries which you've subscribed to, you'll automatically be unsubscribed from that market data feed.
Market data access to the vast majority of countries is free for our customers, but there may be a cost for activating market data for certain countries. Learn more about market data fees
Our charts default to the mid-price of an instrument, rather than the sell or buy price. The mid-price is the difference between the sell or buy price and does not account for any spread or commission.
You can manually change the pricing of the chart to sell or buy to reflect the direction of your trade.
Within 'Positions', select the position you would like to partially close, then choose the red 'x' icon and amend the number of units or amount you wish to reduce the position by. Select the button at the bottom of the order ticket to confirm your changes.
No, you cannot do this on the CMC platform. However, if you use the MT4 platform, you can hold both long and short positions on the same instrument simultaneously.