Withdrawals

In the platform or app, go to the 'Funding' tab, then select 'Withdraw'. Next, choose whether to withdraw by card or bank transfer. If you've registered a bank account with us, withdrawals requested before the cut-off time (4pm in the UK; 11am outside the UK) will be processed the same day.

Additionally, you can set up the two-factor authentication (2FA) security measure on your account(s) for withdrawals and logging in. Once you've switched on 2FA for your account, it will become a mandatory step for withdrawals. Find out how to set up 2FA

Card withdrawals: Varies by card issuer. Some card issuers process withdrawals within an hour; with other card issuers, withdrawals can take up to five working days.

Standard bank withdrawals: 3-5 working days.

Please call us on +49 (0) 69 22 22 440 44 if you haven't received your funds within the above timeframes. Note that these timeframes are subject to withdrawals passing our normal checks.

You need to set up bank details to transfer funds to your bank account. Once your bank details have been registered and verified, your bank account will be visible as a withdrawal destination when you go to the ‘Funding’ tab and select ‘Withdrawal’. As we can't process payments to or from third parties, you may be required to provide additional documentation to prove ownership of the bank account.

You can withdraw a maximum of $40,000 (or your account currency equivalent) to your card in any 24-hour period. Our system tracks a maximum withdrawal limit in US dollars, so the equivalent amount in a different currency, such as pound sterling, is likely to vary from day to day. We're currently unable to support card withdrawals for corporate accounts – please request a bank withdrawal instead.

There’s no limit to the amount you can withdraw to your registered bank account.

There are no charges for card or standard bank transfer withdrawals. However, there may be a charge for international bank transfers. Applicable fees are displayed on the platform.

You can upload your bank details directly from the platform. Simply select the 'Funding' tab, or go to the 'Account' tab and select 'Withdrawal', then choose 'Bank transfer'. If you have not already registered your bank details, you will be presented with a screen titled 'Add your bank account'. Enter your details and submit the information. Your details should then be processed within 24 hours. If we need any further information, our Client Management team will contact you.

Alternatively, you can register your bank account by calling us on +49 (0) 69 22 22 440 44, or emailing your sort code and account number to eusupport@cmcmarkets.com, using the email address you registered with us.

The ‘Available Amount’ is the total amount you have in your account that you can withdraw.

The ‘Withdrawal Limit’ is the net amount you can withdraw to your chosen destination. Withdrawals to a registered bank account are unlimited, but withdrawals to some cards may be subject to limits.

Please note that withdrawals from CFD trading accounts to cards are capped at the amount paid into your CFD trading account using that card in the last 12 months. For example, if you used Card A to deposit £1,000 into your CFD trading account, and your account value later reached £1,500, you would only be able to withdraw a maximum of £1,000 to Card A. If you wished to withdraw the remaining £500, you would need to transfer that amount to your bank account.

We cannot transfer funds to your card if you haven’t funded your CMC Markets account with a registered card in the last 12 months, or if your card has expired. In these cases, your ‘Withdrawal Limit’ may display as £0. However, you may still be able to withdraw funds to your registered bank account.

Our Client Management team can be contacted by phone on +49 (0) 69 22 22 440 44 from 8am to 8pm, Monday to Friday. Emails to eusupport@cmcmarkets.com will also be picked up during these hours. Bank transfers received after 6pm will be processed on the next business day. Card payments should be processed as normal outside these hours.

If the billing address for your card doesn’t match the address we hold on record for you, we may be unable to process your payments. Let us and your card issuer know if your address changes. If you've changed address, please contact us using the ‘Live Help’ feature on the platform (within the ‘Support’ menu).

If you lose or damage your bank card, or if it's stolen, you should notify your bank immediately. Then please call us on +49 (0) 69 22 22 440 44, and we will remove the relevant card(s) from your account. Alternatively, you can remove your card(s) from your trading account yourself, if you wish.

We're here for you if you have any questions that aren't covered on this page, or if you just need our assistance. Please call us on +49 (0) 69 22 22 440 44, email us at eusupport@cmcmarkets.com or contact us using the 'Live Help' feature on the platform, which pops up when you select the user icon in the top left-hand corner of the screen. We look forward to providing you with the information you need.