After we’ve sent you confirmation that your account is open and you've verified your email address, you can log in to your account via our website. To log in, enter your registered email address and password.
Please note, you may not be able to log in from certain jurisdictions.
You can reset your password by selecting ‘Forgot password?’ on the login page. We’ll send password reset instructions to your registered email address.
On our desktop trading platform, your account number – sometimes referred to as your ‘Account ID’ – is in the top-left corner of the screen. Your account number can also be found in the email we sent you to confirm the opening of your account. If you use more than one of our products, you’ll have more than one account number.
Use our 'Product Library', which can be found towards the top left-hand side of the navigation toolbar, to search for a product. If you know the name, stock code or common nickname, simply type it in and search. Or you can browse through our list of shares, indices, commodities, currencies and treasuries and filter by type, sector, region and country.
Click or tap on the 'Sell' or 'Buy' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.
On our mobile apps you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not indicate future performance.
From the 'Account' menu, select 'Statement Centre', where you can choose to download a daily, monthly or annual statement or have it emailed to you. Alternatively, from 'history' in the 'account' menu, select 'date/time' and choose a date range, and then via the icon in the bottom left-hand corner of the history window, download a statement as a .pdf or .csv.
If you already have a position open, click on 'Modify Trade', which is the silver cog located on the right-hand side of your trade within the positions window. This will launch the deal ticket. Within the deal ticket, click on either stop loss or take profit or both depending on what you are looking to do. There are three ways in which you can place these orders within the deal ticket:
The left-hand side box is the area in which you can input the desired price for your stop-loss or take-profit order.
The box on the right-hand side will indicate how much money you are willing to lose or make.
You can amend the box on the right by clicking on the arrows above it. This will change the figure to show how many points away from your entry price you would like to place your stop-loss or take-profit order.
If you select 'Account' and then 'History', you can view your account history for different time periods. Filter by selecting 'Date/time' in the top left-hand corner of the ‘History window’ and filter by 'Type' to just view payments in, for example. You can export your account history as a pdf or Excel file using the icons in the bottom left-hand corner.
Access the 'Product Overview' by selecting the '>' icon alongside at the name of the product within the library. The product overview includes information on spread, margin rates, trading hours and holding costs.
On the web platform, select the arrow on the left-hand side of the product or the three lines from the top left of a chart, and choose 'Product Overview'. From this window you can view the previous 30 days' worth of holding rates. For more information on these costs, please visit our CFD costs page.
Market data can be activated by selecting 'User Preferences' in the top right-hand corner (look for the person symbol), followed by 'Market Data'. You can then activate the individual countries you would like to have access to. Please note, there are costs with a CFD trading account.
Yes. To do so, click on 'Restore down' in the top-right corner of your browser window and then simply drag a corner of the browser to expand the platform over as many screens as you like.
You can have ten charts open per layout, with a maximum of 50 using all five layouts. For optimum platform performance, we would suggest that you keep the number of open charts on any layout to a minimum.
Our charts default to the mid-price of an instrument, rather than the sell (ask) or buy (bid) price. The mid-price is the difference between the sell or buy price and does not account for any spread or commission.
You can manually change the pricing of the chart to sell or buy to reflect the direction of your trade.
Within 'Positions', select the position you would like to partially close, then click the red 'x' icon and amend the stake, number of units or amount you wish to reduce the position by.
You are able to do this, unless you have added a guaranteed stop-loss order to your trade.
To enable this feature, you will need to deactivate 'Account Netting': go to 'User Preferences' (in the top right-hand side of your screen next to the power on/off symbol), choose 'Account Settings' and then un-tick the box which says 'Enable Account Netting for this Account'.
Please note that shorting certain instruments may not be permitted – check the 'Product Overview' for confirmation.
You can reduce the amount of slippage your orders are subject to by using boundaries. To enable boundaries on your platform, select 'User Preferences' from the top right-hand side of your screen, choose 'Order Settings' and tick the box to enable boundaries. They will then appear on the order ticket for both market and stop-entry orders.
Once you've selected 'Stop Loss' within the order ticket, select the arrow beneath the 'Regular' button, choose 'Guaranteed Stop-Loss Order' (GSLO), and set your desired parameters as you would with a regular stop.
Please note that there is a charge for adding a GSLO, and a minimum distance at which GSLOs can be placed. If the GSLO is not triggered, however, the charge is refunded.
You can view full details in the ‘Trading and Position Limits’ dropdown, from the 'Product Overview' window available from the three dots next to each instrument in the product library.
Our risk team determines the minimum distance for guaranteed stop-loss orders on specific instruments, taking into account factors such as market volatility, and the risk preference of that instrument on the day.
For optimum platform performance, you will need to ensure that you have a fast and stable internet connection. If you find that the platform is not running as quickly as it normally does, we would suggest that you clear your browser's cache and restart the browser session. Reducing the number of technicals on any charts open on your platform may also improve this issue.
If you experience similar problems with our mobile platform, please force close the app on your phone and restart it. If you continue to experience problems you may need to upgrade to the latest version of our app.
It’s easy to switch between your CMC Markets accounts. If you’re using our desktop trading platform, go to the ‘My Accounts’ tab on the left of the screen and choose the account you wish to view from the list. Alternatively, click on your account number in the top-left corner of the screen and select the account you wish to view from the ‘Account Selection’ window.
No. You are only able to access your account through either the website or your mobile device at any one time. If you attempt to log in to both platforms at the same time you will be disconnected from your previous session.
There are no specific system requirements, but you will need internet access in order to use the desktop platform and mobile apps. We suggest using Google Chrome for the best desktop performance. Please note that our HTML5, web-based platform no longer requires Adobe Flash Player.
Yes, you should be able to access the platform and Android mobile apps when travelling abroad, providing you have sufficient network connection or are connected to Wi-Fi.
If you're using our iOS iPhone app, the geo-restriction functionality in place means you can only access your account if you're physically located in one of our licensed, permitted countries listed below (the “Permitted Regions”):
Australia, Austria, Bahamas, Bahrain, Belgium, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China mainland, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jordan, South Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom
If you're going to travel outside of the Permitted Regions, the iPhone app may prevent you from accessing your account. CMC Markets will not be liable to you for any loss arising from an inability to access the platform and/or iOS iPhone and/or Android applications in regions outside of the Permitted Regions.
If you're not within one of the Permitted Regions and are denied access to your account from our iOS app, please try to log in via our website from a desktop device, or contact us on +49 (0) 69 22 22 440 44, or via email for further details.