BOQ and CMC Invest have agreed to transition customers from BOQ Trading to CMC Invest as part of the changes that BOQ is making to its products and services.
BOQ Trading customer transition to CMC Invest
CMC Invest currently operates the BOQ Trading platform. This transition provides an opportunity to move customers to the CMC Invest brand with minimal disruption, while offering additional benefits to you.
BOQ Trading customer transition to CMC Invest
Frequently asked questions
Why is this transition happening?
BOQ is committed to providing products that meet the needs of its customers, and sometimes, this means changing its products and services.
What does the transition mean for me?
BOQ Trading customers have been trading on a platform powered by CMC Invests’ technology since 2011. This transition provides an opportunity to seamlessly transition customers to CMC Invest with minimal disruption and additional benefits.
As a CMC Invest customer, you’ll have access to a range of additional benefits currently unavailable on the BOQ Trading platform such as $0 brokerage on US, UK, Japanese and Canadian shares (FX spreads apply), reduced online pricing, exclusive education tools, and a cutting-edge mobile app.
When will the transition change come into effect?
Unless you notify us that you wish to close your account, the transition from BOQ Trading to CMC Invest will take place on Tuesday, 14 May 2024. You will be notified by CMC Invest when your account has been successfully transitioned.
What if I don’t want to transition to CMC Invest?
If you do not wish to transition to CMC Invest, you will need to contact our Client Services team on 1800 748 977 between 7:30am and 6.00pm (Sydney time) Monday to Friday and request to close your account before Thursday, 2 May 2024. The BOQ Trading platform will no longer be accessible once the transition to CMC Invest has occurred.
How will I access my trading account after the transition?
You will be able to access your account by visiting our website and using your existing BOQ Trading login username and password.
Will I have to change where my funds are held?
Your cash account will remain unchanged for the time being. CMC Invest will advise of any the changes if they arise in the future.
Will my watchlists transition from BOQ Trading to CMC Invest?
Yes, everything about your existing trading will transition across to CMC Invest.
How do I find out what my rates will be after the transition?
After the transition, you will benefit from CMC Invests’ low online brokerage fees. You can review the new pricing in CMC Invest’s Financial Services Guide.
Will any open orders in BOQ Trading remain open in the market?
If you have any open or partially filled orders when the transition occurs, they will be reflected in your CMC Invest account. Please note, these orders will be subject to the rate at which they were placed. If you would like to benefit from CMC Invest’s rates, you will need to cancel and re-place the order again after the transition has occurred. Please be mindful, any order cancellation will lose its order priority ranking.
Will statements be available at the end of the financial year?
Yes, your statements will continue to be stored in the same location on the platform as before. You can access these documents under Account > Statements > EOFY Trading Statement.
I already have a CMC Invest account, can I merge my accounts?
If you would like to merge your BOQ Trading account with your existing CMC Invest account, please contact CMC Invest’s Client Services Team after the transition on 1300 360 071 between 7.30am and 7.00pm (Sydney time), Monday and Friday.
How do I download the CMC Invest app?
You can download the CMC Invest app via the Google Play store or Apple Store.
Will there be any change to how my account is funded?
The way you fund your account currently remains the same. CMC Invest will advise of any changes should they arise in the future.
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