Support when trading is affecting you

3 minute read
|8 Sept 2026
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Table of contents
  • 1.
    Signs that you may need support
  • 2.
    How CMC can support you 
  • 3.
    Independent support 

Trading vulnerability can arise where your personal circumstances or trading behaviour make it harder to understand, manage or control your trading, or place your financial, physical or mental wellbeing at risk. It may be temporary or ongoing and can affect anyone. 

Signs that you may need support

 You may benefit from additional support if you are: 

  • Having difficulty understanding information about leverage, margin, costs or potential losses 

  • Experiencing thoughts of self-harm or suicide in connection with trading-related distress or losses 

  • Losing more than you can afford to lose 

  • Relying on borrowed money to fund trades, particularly when this affects your ability to meet essential or everyday living expenses 

  • Trying to recover losses by increasing trade sizes, using more leverage or taking on additional risk 

  • Misusing medication or alcohol to cope with trading-related stress 

  • Going through a period of significant stress, such as a serious illness, bereavement, relationship breakdown, family violence or job loss 

  • Allowing trading to interfere with sleep, work, family responsibilities or relationships 

  • Finding it difficult to reduce or stop trading, or compulsively monitoring your positions when it is not reasonable to do so 

  • Needing additional support to access or manage your account because of a disability, language barrier, limited digital skills or financial literacy 

If you or someone else is in need of immediate help, call 000. If you are experiencing suicidal thoughts, contact Lifeline on 13 11 14. You can also contact your GP, who can provide professional guidance and help connect you with appropriate support services. 

How CMC can support you 

CMC does not monitor your trading activities or your outcomes, so if any of these signs feel familiar, or you are concerned about how your circumstances are affecting your trading behaviour, we ask that you contact our Trade Service Team on 1300 789 181 and let us know. Alerting us to these circumstances helps us identify the best way to assist you and manage your account and the services that we may offer to you.

Depending on your circumstances, we may be able to: 

  • Explain leverage, margin, costs and potential losses more clearly 

  • Discuss options to pause, restrict or suspend your live trading, either temporarily or permanently 

  • Share educational resources to help you understand trading and the risks involved 

  • Provide access to a demo account, where appropriate, so you can practise without placing live trades 

  • Arrange for you to speak with an agent who speaks your preferred language, where available 

Independent support 

If you need support outside CMC, free and confidential services are available in Australia: