Withdrawals
Card withdrawals: Varies by card issuer. Some card issuers process withdrawals within an hour; with other card issuers, withdrawals can take up to five working days.
Standard bank withdrawals: Domestic banks: 1-2 working days; international banks: 3-5 working days (subject to UK banking hours).
Please call us on (UK) +44 20 3003 8080 if you haven’t received your funds within the above timeframes. Note that these timeframes are subject to withdrawals passing our normal checks.
You can upload your bank details directly from the platform. Simply select the ‘Funding’ tab or go to the ‘Account’ tab and select ‘Withdrawal’, then choose ‘Bank transfer’. If you have not already registered your bank details, you will be presented with a screen titled ‘Add your bank account’. Enter your details and submit the information. Your details should then be processed within 24 hours. If we need any further information, our Client Management team will contact you.
Alternatively, you can register your bank account by calling us on (UK) +44 20 3003 8080 or emailing your sort code and account number to global@cmcmarkets.com, using the email address you registered with us.
The ‘Withdrawal Limit’ is the net available amount that can be withdrawn to your chosen destination. Withdrawals to a registered bank account are unlimited, but withdrawals to some cards may be subject to limits.
Please note that withdrawals from CFD trading accounts to cards are capped at the amount that you have paid into your CFD trading account using that card in the last 12 months. For example, if you used Card A to deposit $1,000 into your CFD trading account, and your account value later reached $1,500, you would only be able to withdraw a maximum of $1,000 to Card A. If you wished to withdraw the remaining $500, you would need to transfer that amount to your bank account. If we apply the same scenario to a spread betting account, you would be able to withdraw the full amount of $1,500 to Card A.
We cannot transfer funds to your card if you haven’t funded your CMC Markets account with a registered card in the last 12 months, or if your card has expired. In these cases, your ‘Withdrawal Limit’ may display as $0. However, you may still be able to withdraw funds to your registered bank account.
Our Payments team can be contacted by phone on (UK) +44 20 3003 8080 from 9am to 6pm (UK time), Monday to Friday. Emails to global@cmcmarkets.com will also be picked up during these hours. Bank transfers received after 6pm will be processed on the next business day. Card payments should be processed as normal outside these hours.
If you lose or damage your bank card, or if it’s stolen, you should notify your bank immediately. Then please call us on (UK) +44 20 3003 8080, and we will remove the relevant card(s) from your account. Alternatively, you can remove your card(s) from your trading account yourself, if you wish.
We're here for you if you have any questions that aren’t covered on this page, or if you just need our assistance. Please call us on (UK) +44 20 3003 8080, email us at global@cmcmarkets.com or contact us using the ‘Live Help’ feature on the platform, which pops up when you select the user icon in the top left-hand corner of the screen. We look forward to providing you with the information you need.