FAQs

You only need to set up bank details if you intend to transfer funds to your bank account. Once these details have been verified, your bank account will be registered and visible as a withdrawal destination on your payments menu. As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.

In order to link your bank account as a withdrawal destination, please enter your bank account details and upload a full copy of your electronic bank statement in PDF format or a screenshot via the 'Funding' module in the platform. Please ensure the bank's logo, full name of the account holder, your residential address and full bank account number are shown on the statement. Please also ensure the statement is dated within the last three months. Do note the name on the bank account needs to match the name on the CFD trading account.

For Joint Bank Accounts

If you are attempting to link a joint bank account, kindly send in the statement along with the front and back of the joint holder's identity card and declare your relationship with the joint account holder.

If you need to hide any other information on the statement, please crop, or use black ink/dark coloured paper.

If you have multiple accounts shown on the statement kindly indicate to us which is the account you would want link.

Please contact our client services team if there are any issues.
support@cmcmarkets.com.sg
1800 559 6000

You can withdraw funds from your account online by clicking on the Payments icon on the CMC Markets Next Generation trading platform and then selecting the Withdrawals tab. Please note that for your protection and in an ongoing effort to combat money laundering and terrorist financing you must furnish us with a copy of your bank statement/bank book for the bank you intend to withdraw your funds to, prior to processing of your withdrawal request.

Please note that we may further request additional information and/or proof of identity before processing the withdrawal request.

Please note the following important timings for remittances:

• Local remittance: 1-2 business days
• International remittance: 3-4 business days
• Card payments: 3-5 business days

Any requests received after 4pm SGT will be processed on the following business day. Please ensure that the withdrawal request is completed correctly to avoid a delay in processing time and your funds. Alternatively you can call our Customer Services Team for assistance on 1800 559 6000 (local) or +65 6559 6000 (international).

Important note:

• We will also need a copy of your bank statement before we are able to process your withdrawal request.
• Please ensure that any cheque or transfer to and from you is made from a bank account in your name and not from another party.