As the global Coronavirus (COVID-19) outbreak continues to evolve, we would like to take a moment to reassure you that despite the uncertainty and high levels of volatility, we are well prepared for unexpected scenarios of this nature.
You can continue to trade as normal across our platform and we will continue to administrate your account as usual.
We will continue to update this page regularly with updates and information related to your account.
We are experiencing higher than usual volumes of client enquiries in response to recent market volatility. While we endeavour to answer calls as quickly as possible, we are experiencing increased call wait times.
Unless your query is urgent we recommend you email us at firstname.lastname@example.org. Alternatively you can contact us via the live chat function on our website and trading platform.
We appreciate your patience during this time and will respond to your enquiry as soon as possible.
If you’re looking to reset your password, fund your account or having issues logging in, you can read our FAQs here.
For general support on issues you’re unable to resolve using our FAQs, you can contact our team using the live chat function on our website and trading platforms.
For any urgent enquiries, please call us on 1800 559 6000.
These are unprecedented times, which have caused considerable movements in the market. Our analysts have increased their education activities to help you stay up to date.
Our Chief Market Strategist, Michael McCarthy will be running exclusive, live weekly webinars covering both domestic and international markets during this volatile period. You can register here. Please note spaces are limited.