If, after attempting the above, you are still having issues accessing your account via our mobile app, it would be useful to obtain the following information before contacting our Client Management team to help improve resolution times for issues:
o Account ID and email address
o A summary of the problem you are experiencing
o Have you tried replicating the issue on another machine? If so was it successful?
o Date and time the issue occurred
o Screenshot of any error you may have received
o What operating system and browser are you using?
o If using the mobile application, what handset and operating system are you using?
o Are you on a wired or wireless connection?
o What Internet Service Provider are you using?
If you're not sure of your system configuration, please go to www.whatismybrowser.com where you will be able to send all of the relevant information by email directly to our Client Management team.