What information are we collecting and how are we collecting it?
We will collect and process the following personal information about you:
Information you provide to us
You provide us with personal information by filling in the application or other forms on our website or the CMC platform, by accessing and trading on your account through our platform or by corresponding with us by phone, email or otherwise. The information you provide us may include your name, address, contact details, financial information about your income and wealth, professional and employment details, trading history and other personal information.
Information we collect about you
We will also collect information about you through your use of this website and our platform. This information may include site areas visited, pages viewed, frequency and duration of visits.
Information we receive from other sources
We may also collect your personal information from third parties, including, for example, business partners, analytics providers, search information providers, credit reference agencies and third-party marketing companies or through publicly available sources.
Monitoring of communications
Subject to applicable laws, we will monitor and record your calls, emails, text messages, social media messages and other communications in relation to your dealings with us. We will do this for regulatory compliance, crime prevention and detection, to protect the security of our communications systems and procedures, for quality control and staff training, and so we can provide you with a record of what’s been said when you require one. We will also monitor activities on your account where necessary for these reasons and this is justified by our legitimate interests or our legal obligations.
Why we collect your information
CMC Markets collects your personal information in order to provide you with our products and services and to establish and manage your account. By collecting your information, CMC Markets is able to monitor and improve the services we offer to our existing and potential clients.
How we use your information
CMC Markets may use your personal information for one or more of the following purposes:
- To provide the services to you that you have requested including processing transactions;
- To verify your identity;
- To maintain your personal profile and manage your account;
- To contact you when necessary or appropriate in relation to the services being provided to you;
- To keep you updated whilst you are a client in relation to matters such as your trading activities and activities of CMC Markets;
- To manage and administer the products and services provided to you;
- To provide you with information regarding the products and services offered by CMC Markets;
- To develop an understanding of the products and services that you may be interested in obtaining from CMC Markets;
- To provide you with information or opportunities that we believe may be relevant to you;
- To tailor the website or other service we provide to you to your needs and interests; and
- To create anonymised statistical data. We may share anonymised data with other companies, however this data will not include any information that personally identifies you.
When we collect and use your personal information, we will make sure this is only done in accordance with at least one of the legal grounds available to us under Data Protection law.
Using your personal data: the legal basis and purposes
We will process your personal data to provide services to you pursuant to the agreement between us in relation to the relevant account(s). This includes:
- Taking steps at your request prior to entering into the agreement;
- Deciding whether we should enter into an agreement with you;
- Managing and performing our obligations under the agreement;
- Updating your records; and
- Tracing your whereabouts or contacting you about your account and recovering any debt.
As necessary for our (or our authorised third parties’) legitimate interests, for example:
- For good governance, accounting, and managing and auditing your business operations;
- To carry out credit reference agency searches;
- To monitor emails, calls, other communications, and activities on your account;
- For market research, analysis and developing statistics; and
- To carry out marketing and send communications, including by email, post, text, newsletter, banner advertising and other forms of communication including social media campaigns. We may analyse your personal information, as well as your trading activity, so that we can offer a more relevant, tailored service and product offering to you.
As necessary to comply with a legal obligation, for example:
- When you exercise your rights under data protection law and make requests;
- For compliance with legal and regulatory requirements and related disclosures;
- For activities relating to the prevention, detection and investigation of crime;
- To verify your identity, fraud prevention and anti-money laundering checks; and
- To monitor emails, calls, other communications and activities on your account.
Based on your consent, for example:
- When you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf, or otherwise agree to disclosures; and
- To carry out marketing in instances when we have asked for your consent and you have provided it.
You are free at any time to change your mind and withdraw your consent by notifying us.
Who may we disclose your information to?
CMC Markets may provide your personal information to:
- the Financial Conduct Authority and other regulatory and government bodies from time to time in the UK and other countries;
- any court or tribunal;
- financial institutions and other similar organisations that we deal with in the course of our corporate activities or those that are nominated by you;
- an introducing broker if you were introduced to CMC Markets by an introducing broker;
- external service providers and professional advisers (which may be located overseas) that provide services to CMC Markets, including credit reference agencies;
- any organisation at your request or any persons acting on your behalf, including your financial adviser, broker, solicitor or accountant;
- any third-party service providers where this is necessary to process a transaction or provide services which you have requested; or
- any authority to which CMC Markets is required to disclose such information by law
Please note that CMC Markets does not sell your personal information to third parties for marketing purposes.
The personal information we hold about you
Your rights are as follows in respect of the personal information we hold about you:
- The right to be informed about processing of your personal data;
- The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;
- The right to object to processing of your personal data;
- The right to restrict processing of your personal data;
- The right to have your personal data erased (the "right to be forgotten");
- The right to request access to a copy of your personal data and information about how we process it. Please make all requests for access in writing (see how to contact us for details) and provide us with evidence of your identity;
- The right to move, copy or transfer your personal data (“data portability”); and
- Rights in relation to automated decision-making including profiling.
Please note that some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
You can contact us by sending an email to firstname.lastname@example.org. If you prefer to contact us via phone or by postal service, please refer to the below section “How to contact us”.
We will stop processing your personal data unless the processing is for the establishment, exercise or defence of legal claims or we have a legitimate business purpose or legal grounds for the processing.
How we protect your information
CMC Markets is committed to protecting the privacy of all personal information that CMC Markets obtains from you.
We continue to adopt industry and information security best practices to protect your personal information and ensure that unauthorised persons do not access it. Measures include encryption of data during transmission, strong authentication mechanisms, cyber security processes and secure access to machines and data.
We train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals.
How we protect your information in data transfers
We may transfer personal information to other countries outside of the European Economic Area, such as the US. In such circumstances, we will ensure the transfer is lawful and that there are appropriate contractual, legal and security arrangements in place.
How long we hold your information
We will remove any personal information that will identify you or we will securely destroy the records when we consider that that personal information is no longer required. This could be a period of seven years after our business relationship with you has ended.
However, we may need to maintain certain records for a longer period, for example, where we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.
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