Setting up two-factor authentication (2FA)
security on your account

You can set up the 2FA security measure on your account(s) when you’re logged into our trading platform or mobile app, by following the processes below.

On the platform

Log into your account, access the ‘Settings’ dropdown menu in the navigation bar at the top of the window and select '2-Step Verification'. On-screen instructions will guide you through the setup process for mobile app activation – via scanning a barcode or manual entry – or text message (SMS) activation.

To amend or switch off the 2FA security measure settings, simply update the details in the same section.

On mobile and tablet apps

The process for activating 2FA on the apps for iPhone, Android and iPad is very similar to the platform. The screenshots below are from an iPhone, but Android and tablet devices follow very similar paths.

From the home screen, access the ‘More’ menu and select ‘Settings’. In the security section, tap ‘2-Step Verification’ and then choose either ‘Mobile App’ or ‘Text Message (SMS)’.

Tap the toggle (to blue) to activate and reveal options. For the app, we provide instructions to configure the Google authenticator app either manually or by scanning a barcode, but you can use any other RFC 6238-compliant one-time password (OTP) generating app.

Note that using the barcode method is only possible with a second device, since you can’t scan the barcode on the device it’s displayed on. The second device will be the one you will subsequently need to use to generate OTPs.

Using only one device, you can simply enter your phone number to receive OTPs by SMS.