Withdrawals

You can withdraw funds from your account online by clicking on the 'Payments' icon and then selecting the 'Withdrawals' tab. Please be aware that for your protection, we may request additional information and/or proof of identity before processing the withdrawal request. We do not transfer funds to a third-party account so please ensure that the bank account is in your name.

*You must have EFT set up in your account before this feature can be utilized. Requests received before 11am (EST) may be processed same-day.

Note:

•  - If your bank details are on file, we will process this request the same day, before our cut-off time of 11 am (EST).
•  - If the currency of the funds being sent does not match the currency of the receiving bank account, you will be charged your bank’s conversion rate.

To register your bank account, you’ll need a copy of a recent bank statement (within the last three months), a void cheque or direct deposit form. Please note: Desjardin bank account statements don’t include the complete account number, so only a void cheque can be accepted.

Next Register your bank details within the platform.

Once set up, you’ll be able to fund and withdraw using bank transfers.

You only need to set up bank details if you intend to transfer funds to your bank account. Once these details have been verified, your bank account will be registered and visible as a withdrawal destination on your payments menu. As we are not permitted to make any third-party payments to clients, we may ask that you provide us with some form of documentation to ensure ownership of the bank account you wish to register matches the records held on our database.