Web platform

Questions

Answers

  • Can I leave feedback?

    Yes you can. Click on 'Feedback' under the 'Support' menu within the platform to send your comments to us. We're constantly working to improve our service and we welcome your comments. Any feedback received is sent directly to our Product Development team, and many of our platform enhancements are a direct result of client feedback.

  • Why can't I see the prices for share CFDs?

    The price feeds on our share CFDs are deactivated by default due to the costs we incur from the relevant exchanges. If you open a chart or view the share CFD in the product library, you can 'Click to Activate' the appropriate market data feed for the region where that product trades.

  • How can I switch between my accounts?

    Select the account number in the top-left hand side of the screen or select the padlock in the top right-hand side, and then choose 'Switch Accounts'.

     

  • Where can I find holding costs on the web platform?

    On the web platform, select the arrow on the left-hand side of the product or the three lines from the top left of a chart, and choose 'Product Overview'. From this window you can view the previous 30 days' worth of holding rates. For more information on how to calculate these costs, please visit our CFD holding costs.

     

  • Am I able to access my account history?

    If you select 'Account' and then 'History', you can view your history for different timeframes. Filter by selecting 'date/time' in the top left-hand corner and also filter by 'type' to just view payments in, for example. You can export your account history as a pdf or excel file using the icons in the bottom left-hand corner

  • How can I find information regarding a particular product?

    Access the 'Product Overview' by selecting the '>' icon alongside at the name of the product within the library. The product overview includes information on spread, margin rates, trading hours and holding costs.

  • Is there any support on the platform?

    The support section within the platform provides a comprehensive, free and award-winning* range of on-demand videos and written guides. These comprise platform tours, trading strategy videos, access to live education events, our Trading Smart series and quick-start user guide, which helps you quickly familiarise yourself with the many features and tools available on our award-winning** platform.

     

    * Awarded 'Best Investor Education' by Shares Magazine, 2014 & 'Best Education Materials' based on highest user satisfaction among CFD traders in the Investment Trends 2014 UK Leveraged Trading Report.

    **Awarded 'Best Online Trading Platform' by Shares Magazine, 2014 & 'Best Platform Features for Spread Betting and CFD trading' in the Investment Trends 2013 and 2014 UK Leveraged Trading Report, based on highest user satisfaction among spread bettors and CFD traders.

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CFD trading can result in losses that exceed your deposits. Ensure you understand the risks.