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Funding and withdrawals FAQs
Account applications FAQs
Getting started FAQs
Why do you need a photo of my ID document and a selfie?
It’s a legal requirement that we verify all our clients’ identities before we can open a trading account for them, so we’ve tried to make this as easy as possible. Providing us with a photo of your ID document – and of your face – during sign-up allows us to quickly confirm your identity without compromising on security. This enables us to get your account up and running more efficiently.
What happens to my photos and personal information?
The images of your face and ID document, along with the other personal details you provide as part of your application, are used to verify your identity. We check your name and address against credit reference agencies and use your ID document and selfie to verify who the person applying for the account is. This is a basic legal requirement for financial services providers like CMC Markets, and all banks.
What happens after I’ve submitted my application?
We start processing your application and, if we have all the information needed and you meet the requirements for a trading account, your application is approved. Sometimes we might need a bit more information from you in order to approve your application after you’ve submitted your details and finished the application process. If this is the case, we’ll email you to let you know what you need to do next.
Does an identity check affect my credit rating?
The identity verification check doesn’t affect your credit rating. It leaves an ‘Identity Generic (IG) Footprint’, also known as a ‘soft footprint’, on your credit file. This footprint isn’t visible to lenders and you’ll only see it if you ask one of the credit bureaus for your credit file.