Cookie and app tracking consent policy
What information are we collecting and how are we collecting it?
We will collect and process the following personal information about you:
Information you provide to us
You provide us with personal information by filling in the application or other forms on our website, the iOS or Android application (Apps) or the CMC platform, by accessing and trading on your account through our platform or by corresponding with us by phone, email or otherwise. The information you provide us may include your name, email address, physical address, home and mobile phone numbers, contact details, financial information about your income and wealth, identification information such as National Insurance or National Identification number, date of birth, IP address, device ID, MAC address, professional and employment details, records of products and services you’ve obtained or applied for, trading history and other analogous personal information.
Information we collect about you
We will also collect information about you through your use of this website, the iOS or Android application (Apps) and our platform. This information may include site areas visited, pages viewed, frequency and duration of visits.
Information we receive from other sources
We may also collect your personal information from third parties, including, for example, business partners, analytics providers, search information providers, credit reference agencies and third-party marketing companies or through publicly available sources.
Monitoring of communications
Subject to applicable laws, we will monitor and record your calls, emails, text messages, app and digital communications, social media messages and other communications in relation to your dealings with us. We will do this for regulatory compliance, crime prevention and detection purposes, to protect the security of our communications systems and procedures, for quality control and staff training, and so we can provide you with a record of what’s been said when you require one. We will also monitor activities on your account where necessary for these reasons and this is justified by our legitimate interests or our legal obligations.
Why we collect your information?
CMC Markets collects your personal information in order to provide you with our products and services, to establish and manage your account and to comply with the law. By collecting your information, CMC Markets is able to monitor and improve the services we offer to our existing and potential clients.
How we use your information?
CMC Markets may use your personal information for one or more of the following purposes:
When we collect and use your personal information, we will make sure this is only done in accordance with at least one of the legal grounds available to us under Data Protection law.
If CMC Markets or a fraud prevention agency determine that you pose a risk of fraud or money laundering, or other financial crime, we may refuse or stop providing our services to you.
Using your personal data: the legal basis and purposes
We will process your personal data to provide services to you pursuant to the agreement between us in relation to the relevant account(s). This includes:
As necessary for our (or our authorised third parties') legitimate interests, for example:
As necessary to comply with a legal obligation, for example:
Based on your consent, for example:
You are free at any time to change your mind and withdraw your consent by notifying us.
Who may we disclose your information to?
CMC Markets may share your personal information with:
Please note that CMC Markets does not sell your personal information to third parties for marketing purposes.
What rights do you have?
Your rights are as follows in respect of the personal information we hold about you:
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
You can contact us by sending an email to firstname.lastname@example.org. If you prefer to contact us via phone or by post, please refer to the below section "How to contact us".
We will stop processing your personal data unless the processing is for the establishment, exercise or defence of legal claims or we have a legitimate business purpose or legal grounds for the processing.
How we protect your information
CMC Markets is committed to protecting the privacy of all personal information that CMC Markets obtains from you.
We continue to adopt industry and information security best practices to protect your personal information and ensure that unauthorised persons do not access it. Measures include encryption of data during transmission, strong authentication mechanisms, cybersecurity processes and secure access to machines and data.
We train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals.
How we protect your information in data transfers
We may transfer personal information to other countries outside of the European Economic Area, such as the US. In such circumstances, we will ensure the transfer is lawful and that there are appropriate contractual, legal and security arrangements in place.
How you can protect your information
Just as at CMC Markets, you should care about the security of your personal data. Do not give your security details to log in to your account, such as passwords or passcodes, to anyone else. If you feel someone may have gained knowledge of your login details, please contact us so we can support you and protect you and your information.
Additionally, we recommend securing your devices with a password or passcode. If you use our mobile app, we recommend that you enable the use of Touch ID or Face ID.
How long we hold your information
We will remove any personal information that will identify you or we will securely destroy the records when we consider that that personal information is no longer required. This could be a period of seven years after our business relationship with you has ended.
However, we may need to maintain certain records for a longer period, for example, where we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.
What to do if you have a complaint
If you have any questions or complaints about the way CMC Markets handles your information, please contact us. If CMC Markets does not resolve a complaint to your satisfaction, you have the right to lodge a complaint with your local Data Protection Authority, see edpb.europa.eu/about-edpb/board/members_en for more information. You may also contact our Lead Supervisor Authority in Germany, the Hessian Commissioner for Data Protection and Freedom of Information, or alternatively, the Information Commissioner’s Office in the UK.
How to contact us