Our response to COVID-19

Important message

As the global Coronavirus (COVID-19) outbreak continues to evolve, we would like to take a moment to reassure you that despite the uncertainty and high levels of volatility, we are well prepared for unexpected scenarios of this nature.

You can continue to trade as normal across our platforms and we will continue to administrate your account as usual.

All client-facing meetings and activities will now be addressed via email or phone until further notice.

We will continue to update this page regularly with updates and information related to your account.   

Client service reponse times

We are experiencing higher than usual volumes of client enquiries in response to recent market volatility. While we endeavour to answer calls as quickly as possible, we are experiencing increased call wait times. 

Unless your query is urgent we recommend you email us at clientmanagement@cmcmarkets.ca.

We appreciate your patience during this time and will respond to your enquiry as soon as possible. 

Account assistance

If you’re looking to reset your password, fund your account or having issues logging in, you can read our FAQs here

For general support on issues you’re unable to resolve using our FAQs, feel free to email us at clientmanagement@cmcmarkets.ca.

For any urgent enquiries, please call us on 1 866 884 2604.

Account opening 

We are currently experiencing higher than usual volumes of account applications. You may experience some delays in opening a trading account during this period. We are working through these applications as a matter of priority and apologise for any inconvenience this may cause. 

Manage your risk 

These are unprecedented times, which have caused considerable movements in the market. Our analysts have increased their education activities to help you stay up to date. 

Access our webinars, podcast, eBooks and trading guides for information on how to manage your trading strategy during volatile periods. 

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