CFD web platform

Questions

Answers

  • Can I log into my account via your website and my mobile device at the same time?

    No. You are only able to access your account through either the website or your mobile device at any one time. If you attempt to log in to both platforms at the same time  you will be disconnected from your previous session.

  • Where can I find holding costs on the web platform?

    On the web platform, select the arrow on the left-hand side of the product or the three lines from the top left of a chart, and choose 'Product Overview'. From this window you can view the previous 30 days' worth of holding rates. For more information on how to calculate these costs, please visit our CFD holding costs.

  • Am I able to access my account history?

    If you select 'Account' and then 'History', you can view your history for different timeframes. Filter by selecting 'date/time' in the top left-hand corner and also filter by 'type' to just view payments in, for example. You can export your account history as a pdf or excel file using the icons in the bottom left-hand corner.

  • Is there any support on the platform?

    The support section within the platform provides a comprehensive, free and award-winning* range of on-demand videos and written guides. These comprise platform tours, trading strategy videos, access to live education events, our Trading Smart series and quick-start user guide, which helps you quickly familiarise yourself with the many features and tools available on our award-winning** platform.

  • Can I access the platform when I go abroad?

    Yes, you should be able to access the platform and mobile apps when travelling abroad, providing you have sufficient network connection or are connected to Wi-Fi.

  • How can I reset my password?

    You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you use to log into your account.

  • Why and how does the minimum distance on a guaranteed stop-loss order (GSLO) change?

    Our Risk Management team determines the minimum distance for GSLOs on specific products, depending on market volatility and risk preference of that product on the day.

  • How do I log into my CMC Markets account?

    Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.

  • Can I view the platform over more than one screen?

    Yes. To do so, click on 'Restore down' in the top-right corner of your browser window and then simply drag a corner of the browser to expand the platform over as many screens as you like. 

  • Can I contact someone for help from within the platform?

    Yes, you can contact our Client Management team when the markets are open through the 'Live Help' icon under the 'Support' menu on the platform. 

  • Can I leave feedback?

    Yes you can. Click on 'Feedback' under the 'Support' menu within the platform to send your comments to us. We're constantly working to improve our service and we welcome your comments. Any feedback received is sent directly to our Product Development team, and many of our platform enhancements are a direct result of client feedback.

  • Can I go long and short on the same product at the same time and if so, how can this be done?

    In most cases you will be able to do this, but you will need to deactivate 'Account Netting'. To do this, go to 'User Preferences' (in the top right-hand side of your screen next to the padlock symbol) and choose 'Account Settings' and then un-tick the box which says 'Enable Account Netting for this Account'. Please note that shorting certain products may not be permitted – check the 'Product Overview' for confirmation.

  • Are there any devices from which I can’t access the platform?

    The CMC Markets app is currently available for download on Apple's iPhone and iPad, and Android devices. You can also log in to the platform using any Windows phone via the web browser on your device.

  • Where can I find my account number?

    Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.

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